View Full Version : Cancelling a factory vehicle order

08-21-2010, 09:11 PM
Quick back story, before i bought my dodge ram i placed a factory order through ford, unfortunately dodge didnt have their good incentives at the time. Few weeks after, dodge came out with incentives on their trucks, end up giving me a much better deal then ford so i bought a dodge. I went into ford before buying a dodge, telling them of the deal dodge offered me and they wouldn't even listen to me, just said too bad we arent going lower and just ignored me.

So i was told my dodge as long as i didn't go into the business office and sign the contract buying the truck, i can get out of the factory order, all i did was sign and agree on a price on the papers that the salesmen use to present offeres and negotiate back and forth

Upon calling ford to cancel, the order, they keep giving me the run around and wont let me speak to the person i need to in order to cancell it and keep saying, "no its a factory order, its your truck" and all that. Is there anything ford can actually do since i didnt go into the business office and actually sign for the truck? From what i have read, there isnt be they seem to be determined they can.

08-21-2010, 09:18 PM
Seems to me at most they can keep your deposit if you made one. You didn't sign a purchase contract or financing agreement, right?

I'd go to the dealer and speak with the General Manager and ONLY the General Manager.

08-21-2010, 09:20 PM
Seems to me at most they can keep your deposit if you made one. You didn't sign a purchase contract or financing agreement, right?

I'd go to the dealer and speak with the General Manager and ONLY the General Manager.
only thing i signed was that piece of paper all the dealers use to go over a price and what not. I never stepped foot into a business office to sign any papers offically saying i bought the truck or any financing.

08-21-2010, 09:25 PM
Then I'd say they are SOL.

08-21-2010, 09:49 PM
thats what i keep saying, my salesmen for dodge gave me a link to the motorvehicle sales authority and a number to contact to help me out with this.

08-21-2010, 10:23 PM
Read the fine print on what you signed however I think all they can do is keep your deposit. :4-dontknow: Just my opinion ...

08-21-2010, 10:30 PM
i dont have a copy of anything i signed because it was just one of their basic work sheets that all the salesmen use when negotiating a price on a vehicle which you never get a copy of. There was no contract i signed where i have a copy for myself saying i bought the truck or will buy it. Just that i agreed on said price for the truck and a trade in for my vehicle and a free gift with it which i wouldnt get until i got the truck

08-21-2010, 11:26 PM
Sounds like you have nothing to worry about, did you put any deposit down ?

08-22-2010, 12:03 AM
Yea they wouldn't put in the order without one. $200, not a lot but not there's to keep

08-22-2010, 11:37 PM
Not theres to keep? Are you kidding me?

You put a deposit in on a vehicle and then decide you dont want it after they order it for you and you think you have a right to get your deposit back?

If you dont get the truck, the deposit is theres. I dont normally side with a dealership, but thats absurd to think that way.

08-22-2010, 11:50 PM
:iagree: Don't expect to get that deposit back...........

08-23-2010, 12:11 AM
I have to agree that the deposit is gone.....but only $200! Wow! Around here, you can't even consider a deposit under a G note. I got mine down to $1000, but that was after dealing with the same place for years and buying multiple vehicles there.

If you left a deposit and signed a paper, it was likely the dealership internal order sheet, and the deposit is required in the event you do exactly what you did.....cancel the order.

Gotta think of it from their side too. They did order a truck for you, and even though you decided to go in a different direction, they still are obligated to pay for that vehicle and sell it on their lot. Now we all know that unless you ordered it in Pink with Lime green and orange stripes, it will likely sell just as quick as any other lot vehicle, but if it doesn't, $200 doesn't go very far to cover lot costs.

Funniest sounds like I'm sticking up for the Ford dealer that I tried so hard to sway this very client in the Dodge direction....:LOL:
Might be psychiatrist time for me after all. :LOL:

How ever it turns out, IMO you are only obligated to the full extent of the deposit you applied to the order.....and $200 is about the smallest deposit I've ever heard of! :smileup:

08-23-2010, 01:23 PM
Well said Brad, I guess I did pretty good to get my Truck ordered for only $500.00 down. Again, I have purchased numerous vehicles from the same dealership which is probably why.