Wow that sucks you did not get what you apparently ordered. I'm not sure how ordering a truck goes and if the sales paperwork is similar to buying a truck off the lot but if the dealer received an invoice for the truck, I would get them to check their invoice alongside your order/window sticker, item for item and check for discrepancies. I'm a stickler for things like that but if you have paperwork showing you ordered tow mirrors and did not get them, they shouldn't make you pay anything. Did you order the mirrors as part of the tow package or as an individual option? Good luck though, sure hope they get it right for you!
Bought the new Ram with Big Horn Package on internet. Did not see truck until I picked it up. On way home noticed the mirror option (Tow mirrors with puddle jumper and turn signal) were not on truck. Listed as option on internet and window sticker. Dealership and area manager want me to pay half for mirrors. No freakin way. Already have spoken with Ram Customer Assistance. Been 5 days and nothing. Any ideas?