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They didn't. They scratched the tailgate and the side of the bed. When they tried to buff them out, they hit the tailgate to hard and took a spot down to the primer. It is only two spots about 1/16 inch each. But it was not there when I took it, so they are going to fix it. The trim looked like some took a screwdriver to it to take out the plugs. They make a plastic tool for that.