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-   -   Chrome flaking off new rims...less then 3 months old!!! (http://www.ramforumz.com/showthread.php?t=106130)

Bighert3rd 02-29-2012 09:59 PM

Chrome flaking off new rims...less then 3 months old!!!
 
So I got some 2 Crave Rims (22's) less then 3 months ago from Performance Plus Tire online. Noticed the other day that on 1 of the wheels the chrome is flaking off. Not just a little, but a good chunk. After the steam from my head faded I e-mailed them a picture and they stated to go ahead and send back to them and they will inturn send back to 2 Crave for warranty replacement. All good except I'm EXPECTED to pay for the shipping. Oh and also prior to shipping I have to have the tire taken off the rim, then when getting the rim back I have to have the tire put back on and rebalanced. I called Performance Plus Tire and told them I don't feel I should be responsible for those costs since I was sent a defective wheel! They agreed to pay the return shipping ONLY. Well I'm not satisfied with that so they gave me the phone number to 2 Crave and I called them. At first they didn't even want to talk to me becuase they said they don't deal with the consumer directly. Bullshit I said...I want someone to explain to me why I'm responsible for these additional charges to FIX a defective product they sold. Basically I'm screwed they will warranty the rim but the rest of the costs I have to eat. I am not happy about this at all.

ArmyofOne 02-29-2012 10:14 PM

That is typical with aftermarket wheel manufacturer's. Not suprised. Typically when you buy wheels they will only warranty the wheel, and will not cover remocal/reinstallation costs. They should however, cover return shipping.

Where this does not apply is with High-end wheel manufacturer's like Vossen, HRE, I-forged, BBS, etc. These wheel manufacturer's will bend over backwards for your business. But when you drop $5,000+ on just wheels, I would expect nothing less.

huntergreen 03-01-2012 01:08 PM

the fine print always gets you, s**ks.

Bighert3rd 03-01-2012 06:55 PM

I'm actually debating on just getting them powder coated. Still researching that though to see how much that will set me back. I believe there is a place near by that can do it, just need to get a quote from them.


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