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JCummings 12-22-2012 12:34 PM

Another member with wrong order

I have read a few posts about people receiving the wrong parts when ordering from this website. I can tell you that I am more than upset with my order. I was ordering an upper glove box and ordered a tan upper GB. After several emails with the company informing them that I was aware of my color interior and that I still would like to order a TAN upper glove box I received a black upper glove box with a Larame logo. I have left an email with the company I hope that they can settle this issue at no cost to me, as quickly as possible, and with little frustration on my part. I will inform all of the status.

Mopar Online Parts 12-28-2012 07:06 PM

Your email was replied to. You provided a VIN for your truck yet you are modifying it with parts from another truck, The situation is not as simple as you make it sound. We were only trying to help you get the correct parts the first time.

I will await your reply ,

JCummings 12-29-2012 09:55 AM

Benny thanks for your quick reply. I left a message with your company yesterday. I know that it is the holidays and assume that you guys are short manned so I will call again on tuesday. I am confident that we can get this handled quickly.


JCummings 01-08-2013 07:52 PM

So far so good working with Benny and the guys at Mopar Online!

JCummings 02-04-2013 09:23 AM

Quick update, it has been over a month since the return process has started. The parts were out of stock so I am stuck in a holding pattern. I hope I am not deployed when the parts finally get here.

JCummings 02-05-2013 07:05 PM

Happy Happy No Joy
What do I see when pull in the driveway from a long day at work!?!? Two boxes of paradise with easily recognizable Mopar logos! As I rush to the front door I am filled with excitement and joy. As I enter the house I am so stoked I am forced to throw down my gym bag, toss my lunch pale towards the kitchen, and proceed to thrash open the new parts. The first box I am able to open yields.... a new upper glove box bin. Wait..wait... is that color correct? Jeez, I am not sure, but whatever its the bin it won't be seen, who cares! Turning my uncertainty and worry down and focusing on the immense amount of joy I once had, I am once again over joyed. Moments later the second box is open and it reviles a brand new upper glove box door. But wait.... there is a problem! Its the complete wrong color!!!!!! NOOOO!!!!!!!!!!!! Looks like I am back at square one.

Mopar Online Parts 02-06-2013 11:31 AM

Ahhh jeez Joe im not sure what is going on but I want to get this right for you.

What color is your interior combination and what color door are you in need of? If so send me a link like this one from Ebay so I can borrow the VIN

Also can you please describe the colors of both items from the first order compared to the second please

I need to determine if we now have a packaging issue...

RamTech 02-06-2013 11:48 AM

Sounds like it's time to start uploading pics....

JCummings 02-06-2013 01:26 PM

Ram tech, Benny,
I will get picture up loaded ASAP. It may e a day or two work schedule is a little hectic this week. Thanks for continuing to work with me with this issue.

Mopar Online Parts 02-06-2013 01:37 PM

Thank you and im sorry to put your thru this but I would like to get to the bottom of this


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