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-   Custom Dodge Ram Exterior Modifications - Body Mods - Body Kits (http://www.ramforumz.com/forumdisplay.php?f=15)
-   -   Dee Zee Tailgate Assist FAIL!! (http://www.ramforumz.com/showthread.php?t=137003)

K9ENDY 03-21-2013 10:33 PM

Dee Zee Tailgate Assist FAIL!!
 
Loved this mod to death but today when I was closing my tailgate it snapped right off. Thinking if it's a fluke I'll order another. Anyone else have this happen to them. Only had it on for a few weeks.

http://i1321.photobucket.com/albums/...ps80b248fa.jpg

Grubrunner 03-21-2013 10:36 PM

Why not call DeeZee rather than ordering [paying] another one? You've only had it a few weeks like you claim, right?

It appears to me like it's a product failure and not a user error.

I've found DeeZee's customer service to be top notch in the one time I had to call them.

RansRAM 03-21-2013 10:41 PM

Quote:

Originally Posted by Grubrunner (Post 1046086)
Why not call DeeZee rather than ordering [paying] another one? You've only had it a few weeks like you claim, right?

It appears to me like it's a product failure and not a user error.

I've found DeeZee's customer service to be top notch in the one time I had to call them.

I agree, ask them first before spending money on another one. All they can say is no (or yes):smileup:

K9ENDY 03-21-2013 10:42 PM

Thanks, I will give it a shot. I wasn't gonna make a huge deal over it since it was only $26 but I will give them a shout and see what they say. That would be cool if they are good about it. Most companies wouldn't be worth the HASSLE.

letsjet 03-21-2013 11:11 PM

Probably just a manufacturing defect, mine works perfectly, they will replace it !

The Crow 1994 03-21-2013 11:26 PM

Quote:

Originally Posted by letsjet (Post 1046125)
Probably just a manufacturing defect, mine works perfectly, they will replace it !

Hope it's a manufacturing defect. It's one of the top mods I want to do when my Ram comes in. Cheap but effective. :smiley_thumbs_up:

av41medic 03-24-2013 09:46 AM

Do you need just one, or is one required on each side?

ajd76 03-24-2013 10:17 AM

Quote:

Originally Posted by av41medic (Post 1048259)
Do you need just one, or is one required on each side?

Just one on the left side of the tailgate.

K9ENDY 03-24-2013 02:43 PM

Quote:

Originally Posted by ajd76 (Post 1048297)
Just one on the left side of the tailgate.

^^^what he said. I don't think the right side would install if you wanted it to.

K9ENDY 03-25-2013 09:59 AM

Dropped Dee Zee an email early this morning when I got off of work. They were back to me in NO TIME FLAT. Just needed some information off of the part and year/make/model of my truck and they are sending out a replacement.

Grubrunner: Thanks for the info. I agree, top notch. I did let them know that they were well regarded on ramforumz.com.


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