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-   Custom Dodge Ram Performance Mods - Engine - 5.7 HEMI V8 (http://www.ramforumz.com/forumdisplay.php?f=83)
-   -   Praise for Sean at Hemifever (http://www.ramforumz.com/showthread.php?t=147219)

xtreme 07-10-2013 09:58 PM

Praise for Sean at Hemifever
 
So I was in the past running a tune in my trinity from someone that may or may not have been responsible for burning up two trannys. So after hearing about this and the soso customer support I decided to give Sean a try. Within 1 hour of the purchase off of the hemi fever website Sean contacted me asking what my goals were with the tune and if I had any concerns. So I expressed my concerns and what I was looking for. A few hours later I had a 89 and 93 oct tune in my email.

The tunes were pretty good. He asked me to run them for a few days and then do some data logging. So I completed data logging and explained to him a few changes I would like. And bam a few hours later I had updated tunes and now the truck is exactly where I wanted it. He has neumerous times contacted me to ensure that everything is going well and that I'm happy with the product.

Now in a day and age when shitty customer service has became the norm, which frustrates the hell out of me. It is refreshing to see a business that is so driven to receive positive feedback and to deliver the customer a above satisfactory product. I really wish I would have went with hemi fever from day one!!!!!
They now have my business from here on out!!!! Thanks Sean !!!

09HemiCrew 07-10-2013 10:31 PM

Good to know, thanks for sharing! Sean seems to have an abundance of praises, I know where I will be going when I get a programmer...

dodgert 07-10-2013 10:33 PM

As for one of those that had a tranny burn up i to have been running hemi fevers tune for a few days and gee no tranny problems imagine that but any way his tunes are top notch and my truck is running fantastic now thanks again sean your the man

oh another note i asked for a little tweak and with in 15 mins i had it have yet to run my data log but when i do he will be right there helping me not ignoring my emails and phone calls like someone else

Hemi4lyfe 07-11-2013 01:18 PM

Sean is a great guy to deal with. Had my first tune within an hour of paying. I never waited more than a couple of hours after sending him a data log for a revised tune. And the tune makes night and day difference in the truck. So much fun to romp on it now.

moparornocar72 07-11-2013 08:34 PM

I know where I will be going for a custom tune when the time comes! Keep up the good work Sean!

LostAtSea85 07-13-2013 05:45 PM

Quote:

Originally Posted by xtreme (Post 1147034)
Now in a day and age when shitty customer service has became the norm, which frustrates the hell out of me. It is refreshing to see a business that is so driven to receive positive feedback and to deliver the customer a above satisfactory product.

I couldn't agree more. I've been singing his praises on here since I bought my tune, and he deserves it.


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