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Hemi Joe 08-06-2013 01:19 PM

Could you look into this for me?
order # 17356112

I'm no longer a Ram owner, but I used your site to order an Access Vanish for my new 2014 Silverado. The cover had a small hole in it, the way it was boxed from the manufacturer allowed the metal rails to rest against the vinyl.

I've been inquiring on how to get this resolved since July 27th and I still don't have an answer or any instructions on what to do. I just want a replacement and instructions on how to send this one back.

Any help would be appreciated,


Hemi Joe 08-07-2013 07:53 AM

Simple guy 08-12-2013 08:29 PM

Geeze, that long I would have lost my cool with that much money involved. I would have contacted my bank and had what's called a charge back done on my card. There's consumer laws that protect us in the US. They have to refund or replace the item. The item does not/cannot perform the functions in which it was originally intended.

Hemi Joe 08-13-2013 06:11 AM

Well, nevermind. A new cover minus the hardware just showed up at my doorstep. So, I changed out the cover and installed it. Funny thing is, no email, and when I called them the only answer they gave was they reached out to the manufacturer on how to solve the problem. I assume the manufacturer just decided to ship me a replacement cover.

On another note, I received a product review email from AA before I received the replacement cover. Kinda funny, my review wasn't very good. This why I buy everything from Amazon these days, their return and replacement policy is blazing fast with plenty of email updates. 08-13-2013 02:00 PM

Glad you got that replacement, was working on it from the back end with an email to the manufacture. I was out of town last week starting Thursday so couldn't follow up until now. Let me know if you need anything else.

jdiddy83 08-15-2013 09:40 AM

Sounds like everything worked out.

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