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-   -   VOTS..the good, the bad and the ugly (http://www.ramforumz.com/showthread.php?t=149669)

Yankee 08-07-2013 09:29 AM

VOTS..the good, the bad and the ugly
 
On the odd chance that a bunch of folks who, like me, are awaiting finally actually SITTING in the thing, I offer the following, current to this morning. I wasnt going to do it, but it might help relieve (or cause) some more angst amongst people in similar statuses...I'm leaving out some of the gory details in the interests of brevity. It'll be long enough anyway.

I ordered a 2014 Ram 1500 SLT Quad CAB with the BigHorn trim upgrade on 6/28. I started calling DODGE shortly thefreafter. (I make no apologies for the number of times i called...until it finally started to sink in that it was a waste of my time.)

It took over a week for me to actually GET the VON number. (My fault, their fault, i dont know and i dont care...I didnt know it existed..some folks reported walking out of the dealership with it..) It took several attempts (days) once I got it to actually get it to "work".

I discovered there are SEVERAL phone numbers that will get you to a CS REP, or, as i now call them, telephone answerers. Depending on who you actually get, they may not be "branded" RAM...they, generally speaking, know virtually NOTHING about the "thing" you ordered, nor what the screen is telling them. They are however, quite good at inventing things as they go along. A poster in here once remarked "they were blowing smoke up my A.."...i refused to believe it... i believe it NOW...

Incredibly, these TA's, CANNOT, repeat CANNOT access the VOTS system. Most of them cannot, or will not, access the build and/or ship systems that provide additional information.

Even now, its even money, if i was to call, and provide the last 8 of the VIN (as an aside I have the COMPLETE VIN courtesy of my build sheet which I acquired along the way) that someone will tell me they cant locate a vehicle with that number, nor the VON number, nor my phone number. It happened as recently as yesterday.

Further, about 10 days or so ago, my SLT Bighorn morphed into an OUTDOORSMAN, per the VOTS system...at that point i refused to accept the drivel these phone answerers were telling me (see all of the above)...the dealer was insistent it WILL be what i ordered and had no idea why it said what it said either. I demanded, and was assigned an actual case number, and the issue was "kicked upstairs" to a "specialist"..their words not mine...I actually received a phone call from the woman I spoke to who assigned that cae number...(she told me she was an old hand at this, and had been woth DODGE for a long time, and was curious herself why the VOTS system was showing the wrong vehicle......she called me back early this past SAT AM!...unfortunately, even she couldn't be called back or tracked...because she was the first person I spoke to, out of perhaps more than a dozen who seemed to have a grip on reality.

She told me...and im paraphrasing it, to ignore the VOTS system...it doesnt happen in real time, its only updated periodically, perhaps once a week or less, and doesnt accurately represent where your vehicle is in the process, or even WHAT your vehicle is. She assured me that i was indeed getting what I ordered, was to be shipped o/a 8/6, and was to arrive in the railyard a few hundred miles from here (Memphis) o/a 8/14...thanking her profusely, i decided to not call anymore to anyone or even post here until I was "further along"...i did call the dealer, who told me that DODGE had indeed called him (which I knew) and confirmed the order. and he proceeded to confirm the shipping dates, and said allowing for truck delivery etc i would be sittting in the thing a few days to a week afer 8/14.

Despite another thread elsewhere with all the build/status codes listed, and indicators of when i would receive emails, and actually being told BY DODGE telephone answerers that i would only receive emails when the build was commenced, and then shipped, I noticed several people in here were posting about emails at other stages. they didnt sound crazy to me....

I was in the notorious D1 stage for several weeks...magically, THIS AM, the VOTS system now tells me Im in TRIM...(of course it still says the wrong vehicle) AND I received an email saying the same. Skipped all the other steps, and whether i was supposed to be notified or not. Please dont ask the obvious...is it in TRIM "now"?? how could it be shipped 8/6 if its in trim? mebbe it WAS being built weeks ago..mebbe not....

Conclusions...the VOTS system is inaccurate, to say the least...doesnt happen in anything reasonably close to real time, and is clearly way behind (pick the number of days/weeks yourself) the actual physical location/stage of build of your(?) vehicle.

Something is being built for me, mebbe, possibly.....it will be delivered when its delivered...mebbe/possibly...

Why did i put myself thru this??? why not?..its alot of money...they put the system in place specifically to address these questions from people who ORDERED a vehicle...I owe no one any excuses or explanations for my phone calls, either here, or at DODGE.....as a matter of fact, I can make an excellent case that DODGE owes ME an explanation. Suffice it to say, I omitted (yeh I know "thank gawd") some of the stupider, dumber things that were told to me along the way...I began to recognize them early on in the conversations....

At some point..I "think" I'll get get...mebbe y'all will get yours too...but i would not base ANYTHING on ANY info the VOTS system shows, or what the "telephone answerers" say, or, what the "dealer" is saying eiher...AND THAT sportsfans, is the truth.....

count2 08-07-2013 09:39 AM

I'm not surprised that VOTS isn't real time. I went from Production Scheduled to Paint, skipping Frame. I think the email people are getting (at least what I got) just says the build has started, it doesn't specifically say frame, paint or trim. VOTS has said paint for 3 days so I figure in reality it is probably sitting in Final Inspection. Despite not being real time and 100% accurate, at least for my experience it has been pretty close based on what the dealer's computer has shown. My dealer gave me an estimated ship date of 8/13 a couple of weeks ago, and my truck seemingly started to build this Monday, so that seems pretty reasonable. I've never seen a reason to call Customer Service, my dealer has been more than happy to share what his computer shows.

count2 08-07-2013 09:43 AM

FYI, if you think yours might actually have shipped, and you have your full VIN, put it on the end of this URL and see if you get a window sticker:
chrysler.com/hostd/windowsticker/getWindowStickerPdf.do?vin=

Yankee 08-07-2013 09:44 AM

I can appreciate that, and you're right...however, if ONE of the telephone answerers had provided anything close to a coherent explanation early on, I wouldnt have bothered either.....my dealer is cooperative, personable, and Im dealing with the sales mgr....I can only assume that the system HE access IS closer to reality, because if its not, your dealer is looking at the same system......btw, thanks for that URL...I actually had it in my evergrowing "library" of "DODGE STUFF"...its not there.....clearly, the thing is shipped with a sticker on the window...however THAT begs the question of how quicly THAT system is updated...but i guess ill have to add that to my mornings activities for awhile!!!

JamesL 08-07-2013 09:51 AM

I agree with everything. I said before and will say again the VOT system is just a gimmeck and provides nothing accurate. My dealer told me yesterday he spoke with contact and my truck would gontonframe tgis week. This was late yesterday. Today per the system it is already to paint. I do think you have to keep in mind since it takes so little time to build the system probably can not keep up. Again just Monday was told no 2014 were being built and none would be till the end of the month by CS. So that info is just as bad

Yankee 08-07-2013 10:08 AM

Id like to be as generous as you are JAMES...but I know corporate baloney when i smell it....we're at the point where reading bar codes takes nanoseconds...no matter how fast the thing "moves down the line"...if the VOTS system is indeed so far behind, thats telling me one of two things...if it HAS the right info, someone need to schedule updates faster, or in real time....if it doesnt have the right info, (and my description change tells me it doesnt), then there are "people" in the middle of it, punching keys, possible off..kaff kaff..hard copy inputs....couple that with the apparent delays built into a poorly designed system, and you get.....US.......

BTW, thanks to the mods, wherever you are....

BAB 08-07-2013 11:32 AM

I've probably ordered 15 cars over the years I've been driving (since 1960). This goes all the way from a '67 Dodge Charger up to my new truck that I ordered last week. The last order was for a Mercedes S550 4Matic. So, that car was built in Sindelfingen, Germany. It took 6 weeks from the time I placed the order until it arrived at the M-B dealership. I had no status updates on production, it arrived when it arrived. And, in order to even get it the dealership had to have an allocation to order a car which they did NOT have. This required them to obtain a build allocation from another M-B dealership. From all the "stuff" on this forum it appears that this VOTS system simply creates frustration for the buyer (and doubtless for RAM -- since many folks get activated and want "real-time" status updates). They'd be better off to trash this system than mislead the buyer. I do think that serious issues are afoot when it takes more than 3 months from order to delivery. Having said that, I did receive the "Scheduled for Production" notice for my truck less than a week from when I ordered it. I went over the data carefully and everything I ordered from model to options was 100% accurate. Frankly, that IS customer-centric. I'd be fine now with just a phone call from the dealer letting me know my truck is prepped and ready for me to pick up.

spp 08-07-2013 11:41 AM

Quote:

Originally Posted by Yankee (Post 1170174)
Id like to be as generous as you are JAMES...but I know corporate baloney when i smell it....we're at the point where reading bar codes takes nanoseconds...no matter how fast the thing "moves down the line"...if the VOTS system is indeed so far behind, thats telling me one of two things...if it HAS the right info, someone need to schedule updates faster, or in real time....if it doesnt have the right info, (and my description change tells me it doesnt), then there are "people" in the middle of it, punching keys, possible off..kaff kaff..hard copy inputs....couple that with the apparent delays built into a poorly designed system, and you get.....US.......

BTW, thanks to the mods, wherever you are....

It's a periodic snapshot right now. At the end of the day, processing happens and emails get flung. PM me your VON/Email and I'll see why your description changed. That should not happen, ever.

count2 08-07-2013 11:45 AM

For what it's worth, I asked my dealer and his computer also shows Paint for mine. Not sure why it would hang out there for 3 days, but dealer computer and VOTS showing the same info.

Yankee 08-07-2013 01:06 PM

Quote:

Originally Posted by spp (Post 1170299)
It's a periodic snapshot right now. At the end of the day, processing happens and emails get flung. PM me your VON/Email and I'll see why your description changed. That should not happen, ever.

much as id like to do that, the anonymity of cyber has its advantages....nothing personal, and i appreciate the offer.....


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