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-   -   Tracking an order (http://www.ramforumz.com/showthread.php?t=45660)

Indeepcamo 12-29-2009 12:07 PM

Tracking an order
 
Forgive if a repost but for the life of me I could not find the info here when I searched here for it so here it is.

Call this wonderful 800#.......800-992-1997
You will need a VON or VIN which the dealer will be able to give you.
Just hang on the line and don't pick anything or say anything until they ask for a phone number. Once you give that you will be transfered to the next available rep who will need your VON or VIN. Here is a list of the status codes they use. I can not wait for my truck, unfortunatly still in tentative schedule land, silly holidays. Believe a dealer can do this for you as well but I like to get info when I want it. Believe they create a file number after you have called a few times, you can ask for this.

ORDER STATUS CODES

Not Scheduled yet
BB review by fleet department
BD special equipment processing
BE edit error
BG passed edit n/a for schedule
BGL edit ok parts unavailable
BX passed edit available for schedule
Scheduled:
C sub firm
D firm schedule - dealer has allocation and all parts available
D1 gateline schedule - scheduled to be built
Assembly Line:
E frame
F paint
G trim
Assembly Completed:
I built not ok'd
J built ok'd
JB shipped to body vendor
JE emission check
JS shipped to storage
KZ released by plant , invoiced
Shipping Status:
KZL released - not shipped
KZM first rail departure
KZN first rail arrival
KZO delayed/recieved
KZOA plant holds
KZOB zone/distribution holds
KZOC carrier delays
KZOD carrier holds
KZOE mis-shipped vehicle
KZOF show/test vehicle
KZOG damaged vehicle
KZOH all other reasons
KZT second rail departure
KZU second rail arrival
KZX delivered to dealer
KZY1 - major damage - must not be sold as new
KZY2 - major damage - vehicle sold at auction
ZA canceled

weeseekase 02-16-2010 02:12 PM

Order Status Codes
 
I have another new truck on order and they just let me know that it is currently sitting at C. Does anyone know how long till this thing gets built? I know it would be a guessing game, but a rough guess would be great!

MiRamDriver 02-16-2010 03:04 PM

What are the options on the truck? Be precise as there are a lot of holds at warren truck right now.

I ordered mine Jan 18th, I had my VIN in a week and the truck is currently waiting to be loaded onto a carrier. About a month, but I wasn't subject to any holds, there are quite a few that are delaying trucks until 3/15. This is the hardest part for me, as I dont know when it is coming and I have some friends that work for chrysler pushing it along for me, but they havent heard anything back yet as to when it will be delivered.

weeseekase 02-16-2010 03:28 PM

Nav, sunroof, integrated brake controller, sport hood, power pedals, back up camera. It also has the sport appearance package if that matters. Hope that is enough info.

MiRamDriver 02-16-2010 03:45 PM

I know that Nav. and backup camera are on hold until 3/15. Your truck will probably be built that week and shipped the week after. Then however long it takes to transport. I wouldn't expect it until mid-april.

weeseekase 02-16-2010 03:53 PM

I figured that might be the case. Thanks for the reply. Hope yours finds its way to you soon

yeepjeep 02-16-2010 05:22 PM

Hmm I am also just waiting for mune to be shipped, my dealer said it is on the lot waiting to be brought up, I ordered mine a week before Christmas

murray5p 02-16-2010 05:52 PM

Ordered mine Feb.12/10 they told me 3 months, 2500 larimie ,In Canada, so were would my truck be built?:4-dontknow:

yeepjeep 02-16-2010 06:14 PM

I could be wrong but I believe the 2500's are made in the Mexico plant, but dont quote me on this.

topgun 02-16-2010 06:45 PM

Yup, they are made in Mexico.

Unscheduled:
BX - good order available for scheduling
BB - fleet order only - review by bid department
BD - special equipment processing
BE - edit error - coding error which must be corrected before order can be scheduled
BG - order has passes edit but cannot be scheduled regardless of sold status

Reason Codes:
F - finance hold - automatic cancellation after 15 days
B - model or option build out
L - material restriction
M - material hold (fleet)
ZA - canceled order

Scheduled:
C - tentative schedule
D - firm schedule: serial number assigned, approx time in station - 5 days
D1 - gateline: unit sequenced for production, est ship date assigned, Approx time in station - 12 days

Build:
E - framing
F - paint
G - trim

Built:
I - unit built, pending final inspection
J - vehicle passed final inspection but not released to carrier
JB - shipped to body vendor
JE - shipped to emissions
JJ - consigned to body vendor
JS - shipped to storage
KZ - released by plant and invoiced

Traffic Codes:
KZ L - released but not shipped
KZ M - first rail departure
KZ N - first rail arrival
KZ O - delayed/received
KZ OA - plant hold, quality audit
KZ OB - zone, dealer, sales, vehicle prep, tax, diversion or derailment hold, dealer refusal, vehicle diverted
KZ OC - carrier delay, strike-bound, emission or safety hold, rail car shortage, bad or insufficient load, inclement weather, need shipping order, manifest error
KZ OD - mechanical failure, glass damage, vehicle in repair, lacking parts or storage hold
KZ OE - misdropped or misshipped vehicle
KZ OF - shipped air freight, stolen vehicle recovered, show vehicle, test info code, vessel sailed
KZ OG - damaged vehicle, stolen vehicle, abandon to carrier, vehicle scrapped, donate vehicle, repair and auction
KZ OH - all other "O" type carrier codes
KZ T - second rail departure
KZ U - second rail arrival
KZ X - delivered to dealer
KZ Y1 - major damage - must not be sold as new
KZ Y2 - major damage - vehicle sold at auction


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