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-   -   Tracking an order (http://www.ramforumz.com/showthread.php?t=49278)

BlueJet 03-08-2010 09:11 PM

Tracking an order
 
Call this wonderful 800#.......800-992-1997
You will need a VON or VIN which the dealer will be able to give you.
Just hang on the line and don't pick anything or say anything until they ask for a phone number. Once you give that you will be transfered to the next available rep who will need your VON or VIN. Here is a list of the status codes they use. I can not wait for my truck, unfortunatly still in tentative schedule land, silly holidays. Believe a dealer can do this for you as well but I like to get info when I want it. Believe they create a file number after you have called a few times, you can ask for this.

ORDER STATUS CODES

Not Scheduled yet
BB review by fleet department
BD special equipment processing
BE edit error
BG passed edit n/a for schedule
BGL edit ok parts unavailable
BX passed edit available for schedule
Scheduled:
C sub firm
D firm schedule - dealer has allocation and all parts available
D1 gateline schedule - scheduled to be built
Assembly Line:
E frame
F paint
G trim
Assembly Completed:
I built not ok'd
J built ok'd
JB shipped to body vendor
JE emission check
JS shipped to storage
KZ released by plant , invoiced
Shipping Status:
KZL released - not shipped
KZM first rail departure
KZN first rail arrival
KZO delayed/recieved
KZOA plant holds
KZOB zone/distribution holds
KZOC carrier delays
KZOD carrier holds
KZOE mis-shipped vehicle
KZOF show/test vehicle
KZOG damaged vehicle
KZOH all other reasons
KZT second rail departure
KZU second rail arrival
KZX delivered to dealer
KZY1 - major damage - must not be sold as new
KZY2 - major damage - vehicle sold at auction
ZA canceled


Thanks to indeepcamo for posting this info!! :)

City Slicker 03-08-2010 09:13 PM

Big thanks indeed, very informative information!!


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