Thread: Bad Dealerships
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Old 04-10-2013, 07:58 PM
Ramrodtrucker Ramrodtrucker is offline
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Quote:
Originally Posted by Pig View Post
Lustine Dodge,
Woodbridge, VA

Only saving grace of the place was a sales rep who looked like Tracy Morgan. Worst experience ever. I went through 2 sales reps only to deal with a third pushy, rude, and arrogant sales manager who can't count to come up with a final cost of the vehicle. After a price was reached, they brought out another sales person to try and push off another $1300 cost for Scotch Guarding and an undercoating. The finance guy ran the numbers and came up with a different cost, only to be corrected by Madame President and come out $200 less than the original agreed upon price. Went back three weeks later to have NAV unit upgraded, they scratched the vehicle and tried to send me home telling me to wash and wax normally until the scratch magically heals itself. It took 8 weeks to get my permanent tags. I had three case numbers with Chrysler, LLC to get things fixed. If that wasn't enough, when Chrysler called to chat with the GM, she was redirected to the sales manager who immediately hung up on her. When she called back, he hung up on her again. I've put in calls to the GM and he keeps having his lackies and toadies return my call. Lastly, one of their sales reps asked me what they could do to make it up to me. I told them wheel to wheel side steps or at least a discount on them. When he brought up that idea to the managerial staff, they openly laughed and scoffed at him. Because of my experience with them, the wife (aka Madame President) refuses to own another Dodge product because we'd have to deal with another Dodge dealer. Bottom line, if you're in the DC or northern Virginia area, find a different dealership.

Any Lustine dealer is like this. They only care about the sale and not the customer. I dont know how they are still in business.

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