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Old 05-17-2013, 03:40 PM
UpToNoGood's Avatar
UpToNoGood UpToNoGood is offline
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Join Date: Apr 2013
Location: N. Ft. Worth
Age: 48
Posts: 187
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Vehicle: 2014 Ram EcoDiesel
Trim Level: Laramie Longhorn
Color: White
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So I walked in the sales office with the class 3 hitch in hand. Asked to speak to a manager. I told the manager how my sales guy has been ignoring my e-mails and that I wasn't happy. Just then my sales man walks by and has this stunned look on his face and asked what I was doing here.

The blame game started, but he took responsibility for not keeping me in the loop. He took me to the parts dept and found that the part was here.

Why couldn't they have told me something to prevent me from having to show up with part in hand mad wanting answers?

Anyway we agreed to have the correct hitch installed on Monday at no charge to me. So this is coming to a good end, but the sales guy learned a lesson today about following up with his customers. This could have gone bad for him as his survey is still pending its arrival.
2014 1500 Laramie Longhorn CC 4x4 8spd, 3.92 EcoDiesel - Hammerhead rear bumper sprayed with Linex - Iron Cross steps sprayed with Linex - Trucks cover tool box/Tonneau Cover combo - Geno's cabin filter - 275-65-20 Nitto Terra Grappler - Air Lift 1000
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