Sorry we fell down on getting back to you. We had an internal communication snafu that I should have made sure didn't happen. We work to have great customer service but that didn't happen here.
The pics do not show any functional problem with your unit nor did we hear that from you.
Since your unit was purchased, we have gone to a different arrangement with the air bags mounted on the top frame. The previous design mounted the air springs on the bottom. We also now use different pads that are standing up.
Hope you enjoy your new truck and that we can serve you again in the future.
Total Load Control™
Revolutionary Air Suspension for RAM 1500 2500 3500
Level Every Load with TotalLoadControl.com
Last edited by TLC John; 05-25-2013 at 02:35 PM.