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Old 11-29-2009, 10:43 AM
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Exclamation Chrysler Goodwill Policy

Many people are unaware that Chrysler (and most manufacturers) has a goodwill policy in place for vehicles that are out of warranty. I'm not certain but I think the limits are 2 years/24k miles past warranty expiration. I've heard there is also a dollar amount limit, but I'm not sure about that. What this means is that a customer who has a vehicle out of warranty may be able to get it repaired at a reduced or no cost.

This is typically left to the discretion of the service manager at the dealership, so the success rate will vary from place to place. Normally this policy is reserved for customers who have purchased several vehicles or have services perfromed regularly at the dealer. I have seen customers contact Chrysler and have repairs goodwilled that way on occassion. Known issues usually have a better chance of being goodwilled. A good example of this is the blend doors in the HVAC housing.

If you fall into this category, don't be afraid to speak to the service manager about getting the repair goodwilled. The worst they can do is say no.
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