Originally Posted by teflon74
first of all James your going to compare a service that can tell you when your truck is being built to a mechanical service on a truck?!?!?! LMAO Yankee heres the other problem, they want to make the customer happy, sometimes they cant access the system so they feel they need to say something. By doing so they have no idea you"ve called 500 times so when the y try and be nice they give you the wrong info. It is a system that needs work no doubt, but its more of a courtesy then a need don't you think? IDK I guess im just one of those people who can wait for the dealer to call me and say come get it.
No I dont...but its not worth the argument...THEY created the system...if it was accurate, i wouldnt call 500 times, and get 500 explanations...including explanations that include...your VIN/VOTS doesnt exist...we dont know why someone else "in the building" gave you shipment dates...your phone number isnt in our system...your email isnt in our system....you name it, they told me that...it got to the point where i could tell if I had an even shot at getting something useful in the first few seconds....all ...blah blah blah....its inexcuseable.....I dont need a "courtesy system" that isnt worth the powder to blow it up....I need and deserve, accurate info...no matter how often i call, or which "telephone answerer" I happen to get....