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Old 09-04-2013, 03:00 PM
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Join Date: Apr 2010
Location: Macomb, Illinois
Age: 52
Posts: 737
Gender: Male
Vehicle: 2004 Quad Cab diesel
Trim Level: SLT
Color: Silver
Engine: 2005-20?? 359ci (5.9L) Cummins ISB 610 24-Valve Diesel I6 325hp 610 lb/ft
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The backing plate is just a fairly thin piece of sheet metal that covers up the back of the rotor. Its not very thick or heavy duty so it wouldn't take a lot to bend it in to the point it hits the rotor. I'm not sure how a person would even bend on by accident unless you were off roading. In other words, the shop did it.

I don't know what the big deal is, I'd just take a pair of pliers and bend it out where its not hitting. I'm not saying you should do it, but its such an easy fix I don't know why the shop just didn't bend it back, say thanks and send you on your way. In other words, the guy is being a jerk and just swearing up and down he didn't do it. It would be quicker for him not to argue the point and crawl under there and fix it.
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2004 3/4 ton Quad Cab, 24 valve 5.9 Cummins
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