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Old 03-20-2014, 09:58 PM
Tom-G Tom-G is offline
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Join Date: May 2013
Location: Central NY
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Vehicle: 2013 RAM CC 4X4
Trim Level: Big Horn
Color: Blue
Engine: 2013-20?? 345ci (5.7L) Hemi V8 395hp 410lb/ft
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Quote:
Originally Posted by lloydjacobson View Post
Tom,

Did the dealership have an idea what is causing the issue? I had to call the dealership 3 times and still nothing yet from Chrysler. I hate when the dealership says they will call back and never do. I think it's time to call Chrysler Customer Care. The last time I called I got 3 years of free oil changes. Maybe I'll get some inside information.

Lloyd
Hi Lloyd,

The service adviser said the symptoms sounded like a bad torque converter. The technician verified the vibration and when he called it into the Star center, the center acknowledge they were aware of the 2000 RPM vibration issue on some 2013 Rams, but they did not have a documented fix at that time (late January). The Star center did not mention the root cause of the vibration, only that they were aware of it.

Tom
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