Haha .....That sucks man!
I have nothing BUT horror stories when it comes to dealership service. I'm a patient guy, but really I have NEVER taken ANY vehicle to a dealer service place and NOT had my ride effed up by them.
I recently took my SRT8 in to have some tires mounted, when I got it back I noticed that big friggen chunks of paint had been scraped off of all my nice brembos, the tires were aired up all over the place from 25psi to 45psi, and there was some kind of engine greese or something all over my interior!!!!
I brought it to the managers attention, he apologized and wrote me a coupon for a free oil change....... But before I could redeem it the dodge dealership closed down and dissapeared!
...and that was just my most recent experience, I've got plenty of others too. Sucks, but what do you do right? Gotta get it serviced somewhere.