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Old 03-01-2011, 10:31 AM
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Join Date: Nov 2009
Location: Johnson City, TN
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Vehicle: 2004 Dakota Club Cab 4X4
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1. This isn't always true. Sometimes we need to look through your owners manual for info that isn't published for us online.

2. You're absolutely right. If a tech gets it dirty, they should clean it up!

3. This happens? What kind of pinhead passes up a chance to make more money? It's different if parts have to be ordered.

4. Unless they're working on a radio related issue, there's no reason to mess with the customers radio other than to turn it off.

5. True, but intermittent noises can be a bitch to duplicate.

6. Personally, I've very rarely played the abuse card and never without proof.

7. Most of the time this can be avoided but once in a while it can't.

8. Absolutely!

9. I agree, but this comes back to not leaving anything in your vehicle.

10. Most customers don't come in with bad attitudes but some do.


11. Agreed. Just don't place unreasonable expectations on us. This happens more than you'd think.

12. This is why I'm a technician and not a service advisor!
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