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Old 11-07-2011, 08:19 PM
erm
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If the buff doesn't do the trick then they either need to get you a new one (including in and out installation) or paint it (including in and out installation).

There's no way I'd settle for less.

And if the buff doesn't work, expect them to say they did all they could and that's that. Tell them what they did wasn't good enough, that it wouldn't need repairing if they hadn't dinged it and to get busy scheduling the body shop for a re-paint or replacement.

Warranty is one thing...damage to your vehicle is something entirely different. Let's say you dinged the grille. They wouldn't have to replace it for free but you'd have to replace it and bear the cost. Since they damaged it, they need to pay for it.
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