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Old 12-12-2011, 09:52 PM
Dave532 Dave532 is offline
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Join Date: Sep 2011
Location: MN
Posts: 24
Gender: Male
Vehicle: 2014 2500 Ram
Trim Level: ST
Color: Cherry Red
Engine: 2014-20?? 392ci (6.4L) Hemi V8 410hp 429lb/ft
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My new torque converter arrived last week Thursday. I dropped the truck off this morning. They gave me a free rental (Caravan) due to the "early failure" of the torque converter. Picked up my truck this afternoon and found the noise gone.

Impressed with:
How quick they diagnosed the issue.
They didn't argue with me at all.
Quick repair.
Problem appears to be solved the first attempt.
Free rental car.

Dissappointed with:
truck was not washed when I picked it up


This all occured at Burnsville Dodge in Minnesota.

-Dave


Quote:
Originally Posted by Dave532 View Post
I brought my 2011 2500 ST (3800 miles) in to the dealer for (first free) an oil change, squeaky seat and what I described as an exhaust rattle in 4th gear between 1500 and 2000 RPM.
I was aware of the Starz case but I feigned ignorance to gauge how they would react to the noise.
After a test drive, they initiated the Starz case discussion with me and ordered a new torque converter the same day. I was impressed.

I noticed the noise around 3000 miles but it was very subdued and there was no associated vibration.

Since new, my truck is daily driven, has towed 3 cars less than 500 miles total. Build month is June.

-Dave532
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