Originally Posted by Dave W.
I bought a used 2011 Dodge Ram 1500 Hemi, Crew Cab, very nice truck that I like very much.
Here is my issue.
I bought it certified used from a Dodge dealer locally. The truck had 8,000 miles on it when I bought it.
I came to the store to buy a new truck, and wound up buying this one used. It was explained to me in detail the used truck warranty, and the certification process which included a 120 point detailed vehicle inspection.
Well the next day after I bought it, my windows wouldn't roll down (none of them).
They made it right, but it took over a week for them to do so.
Now I am a victim of the torque converter noise, again they are making it right, my parts arrived today, and the truck goes under the knife next week for the repair.
As others have observed with their Ram Sport trucks, my truck should have a light under the hood and a glove box light, it does not have either, and I suspect they will make this right as well.
HERE IS MY PROBLEM. The 120 point inspection includes, windows functionality, transmission inspection, and verification that all lights function.
My windows did not work, my transmission has had the grind since the test drive, which my salesman attributed to the mds system, and the lights, albeight not critical to operation of the vehicle should have been found missing in the inspection.
To me these issues prove the dealer could not have possibly done the certified inspection which was the basis for my purchasing used instead of new. I basically feel like the truck was sold to me under fraudulent pretenses since this inspection was not conducted.
Amy I being way over the top crazy or do I have a legitimate bone to pick with my Dodge dealer?
there is a difference between a certification so the vehcle is road worthy and a 120 point inspection, you dont need an engine to do a CERT... I would assume they did the 120 point to try to prove to you the customer the truck was ok. i do agree with you that it is pretty hard for them to check the windows when the windows dont work.... I doubt you can pick with them because any issues you have had as part of the 120 point or warranty they are covering for you from what you are saying without issue, if it takes a week it takes a week, thats they way dealers work...
If you can keep finding issues soon that werre supposed to be covered in the 120 point than maybe you can do something, but by pick what do you meen?? Usually most inspections are only good for a certain amount of time, Here a certification or safety to make the vehicle road worthy is only good for 30 days...
2013 QC SPORT 4x4, 6 spd Hemi. 3.92, heated - ventilated seats, alpine 9 spkr w/ sub, sun roof, nav,
--- Mods : 20x9 fuel Kranks, S&B CAI, 20% tint, Trail FX grille guard, Ram rubber mud flaps, Lumens 35w 6000k canbus low beams, tri fold tonneau, led plate & cargo lights, custom led bed lighting