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Old 02-29-2012, 09:59 PM
Bighert3rd's Avatar
Bighert3rd Bighert3rd is offline
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Default Chrome flaking off new rims...less then 3 months old!!!

So I got some 2 Crave Rims (22's) less then 3 months ago from Performance Plus Tire online. Noticed the other day that on 1 of the wheels the chrome is flaking off. Not just a little, but a good chunk. After the steam from my head faded I e-mailed them a picture and they stated to go ahead and send back to them and they will inturn send back to 2 Crave for warranty replacement. All good except I'm EXPECTED to pay for the shipping. Oh and also prior to shipping I have to have the tire taken off the rim, then when getting the rim back I have to have the tire put back on and rebalanced. I called Performance Plus Tire and told them I don't feel I should be responsible for those costs since I was sent a defective wheel! They agreed to pay the return shipping ONLY. Well I'm not satisfied with that so they gave me the phone number to 2 Crave and I called them. At first they didn't even want to talk to me becuase they said they don't deal with the consumer directly. Bullshit I said...I want someone to explain to me why I'm responsible for these additional charges to FIX a defective product they sold. Basically I'm screwed they will warranty the rim but the rest of the costs I have to eat. I am not happy about this at all.
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