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Old 06-26-2012, 01:01 PM
shamu shamu is offline
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Join Date: Jun 2012
Location: Louisiana
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Vehicle: 2012 Dodge Ram
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Engine: 2008-20?? 287ci (4.7L) PowerTech V8 310hp 330lb/ft
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Default Thoughts on Customer Service Issue

I ordered a set of Westin nerf bars through an online vendor.
They arrived in a timely fashion, neatly packaged in the factory Westin box with seals and straps intact, obviously never having been opened by any second party.
Open the box, unwrap the contents, and voila, 2 driver side bars,no passenger side.
This is the part where maybe my thinking goes off track.
Obviously, this is a factory quality control issue, not a vendor issue, so I contact Westin's customer service.I explain the issue, and am told, "you have to take that up with the place you bought them, it's their inventory."
Sooo, instead of them addressing their error, I have to wait for a shipping label from the vendor, ship the ones I have back to them, so they can ship them to Westin, so I can get a replacement set.
Does anyone else think Westin should have addressed this directly?
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