This is NOT the way it should be going. I am all for giving someone the benefit of the doubt but this going beyond the limits of even my patience. If it doesn't show up (or at least some indication that it is stuck at Canadian customs) by the end of next week, I would think very seriously about taking Matt up on his offer to talk to them directly.
Matt, if you do discuss this type of scenario with Sharadon, please do indicate that although we appreciate the honesty, that will only take them so far. Eventually they have to get their act together or readers like myself that will be looking for a transmission in the future are more likely to see what the competition has to offer to avoid a similar scenario. For the first time ever, their reputation with me has been slightly tainted; and over a non-performance issue.