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Old 09-21-2012, 10:32 PM
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ArmyofOne ArmyofOne is offline
US Army Retired


 
Join Date: Dec 2010
Location: Van Alstyne, TX
Age: 29
Posts: 6,104
Gender: Male
Vehicle: '11 Ram 1500 Big Horn Crew 4x4
Trim Level: Big Horn
Color: Brilliant Black
Engine: 2009-20?? 345ci (5.7L) Hemi V8 390hp 407lb/ft
Rep Power: 10
Rep:1189
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Default New '11 Ram, Little Problems with the Big Horn...and a huge kudos to Tacoma Dodge.

Well after putting 8500 miles on my truck on a road trip, then another 1,000 or so since I have been back, I have noticed a few issues and decided to get them taken care of. List of issues so far (none major except maybe the first one).

-Torque Converter noise. Sounded like a card in a bicycle wheel. It turns out the dealer says it was the thrust bearing on the converter.

-Torn weatherstripping (R/R cab) on the cab itself, but in the door opening:



-Torn rear seat cover...apparently the dog needs his nails trimmed or something.



The interior warranty by AutoQual covers this little oops. The new rear seat is on order.

-Paint issue, the paint appears to be bubbling on the right rear of my cab, right before my bed:



We are still unsure what exactly this is. It looks like a botched repaint, but other than this, the body shop techs can not find ANY evidence of a repaint or repair and there is always some. Steve Maddox, Service Manager for Tacoma Dodge said more than likely it is a defect in worksmanship from the factory, and a BAD one at that. I told him it seems to be getting worse and I wanted it taken care of. It was NOT there when I purchased the truck (I believe I would have seen something like this).

My experience from the get-go with these hiccups has been nothing short of...well...phenomenal. Tacoma Nissan/Ram/Chrysler/Jeep/Dodge has been simply a pleasure to work with. Their service director (Eric) emailed me to congratulate me on my purchase and to ask if there was anything he could do. I responded by politely explaining my 4 issues here, and he said:

"Bring it right in, right away and we will take care of everything. Ask for me when you come in, and if we do not have another Ram for you to drive, I will let you take my New Longhorn."

Turns out they did not have another Ram, and he did offer me his Longhorn...but not wanting to catch longhorn fever (remember what happened when I caught Hemi fever? ) I declined and thanked him for his offer, and he asked me if I cared what I was driving. I said anything but a Nissan Puke (Juke). He had a tech bring around a '13 Altima and asked if I was cool with it. I absolutely was. While it is not a Ram, it gets 40mpg so far on the highway. I am ok with that.

When I bring the loaner back, I do not have to fill it, wash it or anything, Eric said just bring it back as is and they will take care of it. In addition to this, they are throwing in a trans filter change free of charge, since they have to take the transmission apart anyway.

I got home to an email in my inbox reading:

Quote:
Mr. Morrison,

Thank you so much for bringing the issues with your new Ram to our attention. We want you to know that we strive to sell the best vehicles to the best customers. I am absolutely appalled that there was a vehicle on our lot that was sold in anything less than perfect condition and especially at that price.

I just wanted to tell you that I am profoundly sorry for this inconvenience and would like to extend you one of the following coupons as a courtesy:

-$1,000 off any vehicle purchase up to $20,000;
-$2,500 off any vehicle purchase from $20,000-$30,000;
-$5,000 off any vehicle purchase of $30,000 or more;

Valid at any Chrysler Corporate Dealership or Franchise Dealership in the United States. This offer is also valid in addition to any and all other incentives/rebates you may receive. It doesn't have to be this dealer, this is a nationwide Chrysler Corporate Coupon that never expires. They should be arriving to you by mail. Simply present it at your next vehicle purchase. If this does not suit you, please respond to this email letting me know how we can make you happy.

As for your issues, I have personally checked on them. The parts are on order and you may keep the loaner car for as long as we have your Ram. If this loaner car at any time does not fit your needs, let us know and we will find you one that does, and all of your repairs will be done free of charge. If this problem is not fixed to your satisfaction after 3 attempts by us to rectify the situation, my dealership will buy it back for the full purchase price plus taxes and finance charges, and refund your down payment or apply it to a different vehicle on our lot should you so desire.

Remember, if there is anything at all that I or my staff can do to make your experience with us more pleasant, please do not hesitate to ask.

Sincerely,

Phil Bivens-Owner
Tacoma Nissan/Dodge/Chrysler/Jeep/Ram

Now that's SERVICE.
__________________
Diesel Technician-PACCAR Inc.
Cummins, PACCAR, CAT, International, Detroit, ASE Certified.

2014 Mazda CX-5 Touring w/Tech Pack-6000K HID's, 20% tint, 35mpg, so I will leave it alone.
2002 Ford Focus ZTW Wagon-loaded, tinted, tunes and commuting. 163k miles and counting...


Last edited by ArmyofOne; 09-22-2012 at 12:32 PM.
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