Thread: Order tracking?
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Old 01-23-2013, 02:04 AM
crabjoe crabjoe is offline
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Join Date: Dec 2012
Location: Ceciltucky, MD
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Default Order tracking?

I ordered a truck last Saturday... maybe I should say re-ordered because I had to have my original ordered cancelled. Well I now have a few questions.

1. From the time an order is placed and VON generated, how long does it take for it to appear in the RAM VOTS site? When I try to check, I just get an error msg telling me either my name or tracking number is bad. I tried calling the number listed and Ram customer service was no help... They said they couldn't find the order......

2. From the time of order, when should I be getting an email from Ram with a order status update?

3. If an order goes into BE - Edit Error, what does it mean? Could this happen if an option has been delayed, the order has an option that's not available or both?

I've probably got more questions, but getting these will help easy my mind for now...

Thanks All!
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