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  #1  
Old 03-21-2013, 10:33 PM
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Default Dee Zee Tailgate Assist FAIL!!

Loved this mod to death but today when I was closing my tailgate it snapped right off. Thinking if it's a fluke I'll order another. Anyone else have this happen to them. Only had it on for a few weeks.

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  #2  
Old 03-21-2013, 10:36 PM
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Why not call DeeZee rather than ordering [paying] another one? You've only had it a few weeks like you claim, right?

It appears to me like it's a product failure and not a user error.

I've found DeeZee's customer service to be top notch in the one time I had to call them.
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Old 03-21-2013, 10:41 PM
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Quote:
Originally Posted by Grubrunner View Post
Why not call DeeZee rather than ordering [paying] another one? You've only had it a few weeks like you claim, right?

It appears to me like it's a product failure and not a user error.

I've found DeeZee's customer service to be top notch in the one time I had to call them.
I agree, ask them first before spending money on another one. All they can say is no (or yes)
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Old 03-21-2013, 10:42 PM
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Thanks, I will give it a shot. I wasn't gonna make a huge deal over it since it was only $26 but I will give them a shout and see what they say. That would be cool if they are good about it. Most companies wouldn't be worth the HASSLE.
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Old 03-21-2013, 11:11 PM
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Probably just a manufacturing defect, mine works perfectly, they will replace it !
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Old 03-21-2013, 11:26 PM
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Quote:
Originally Posted by letsjet View Post
Probably just a manufacturing defect, mine works perfectly, they will replace it !
Hope it's a manufacturing defect. It's one of the top mods I want to do when my Ram comes in. Cheap but effective.
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Old 03-24-2013, 09:46 AM
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Do you need just one, or is one required on each side?
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Old 03-24-2013, 10:17 AM
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Quote:
Originally Posted by av41medic View Post
Do you need just one, or is one required on each side?
Just one on the left side of the tailgate.
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Old 03-24-2013, 02:43 PM
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K9ENDY K9ENDY is offline
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Quote:
Originally Posted by ajd76 View Post
Just one on the left side of the tailgate.
^^^what he said. I don't think the right side would install if you wanted it to.
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  #10  
Old 03-25-2013, 09:59 AM
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K9ENDY K9ENDY is offline
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Dropped Dee Zee an email early this morning when I got off of work. They were back to me in NO TIME FLAT. Just needed some information off of the part and year/make/model of my truck and they are sending out a replacement.

Grubrunner: Thanks for the info. I agree, top notch. I did let them know that they were well regarded on ramforumz.com.
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