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Towing 4th Gen Dodge Ram Towing Questions


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  #21  
Old 05-17-2013, 04:40 PM
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So I walked in the sales office with the class 3 hitch in hand. Asked to speak to a manager. I told the manager how my sales guy has been ignoring my e-mails and that I wasn't happy. Just then my sales man walks by and has this stunned look on his face and asked what I was doing here.

The blame game started, but he took responsibility for not keeping me in the loop. He took me to the parts dept and found that the part was here.

Why couldn't they have told me something to prevent me from having to show up with part in hand mad wanting answers?

Anyway we agreed to have the correct hitch installed on Monday at no charge to me. So this is coming to a good end, but the sales guy learned a lesson today about following up with his customers. This could have gone bad for him as his survey is still pending its arrival.
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  #22  
Old 05-17-2013, 09:24 PM
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Quote:
Originally Posted by UpToNoGood View Post
So I walked in the sales office with the class 3 hitch in hand. Asked to speak to a manager. I told the manager how my sales guy has been ignoring my e-mails and that I wasn't happy. Just then my sales man walks by and has this stunned look on his face and asked what I was doing here.

The blame game started, but he took responsibility for not keeping me in the loop. He took me to the parts dept and found that the part was here.

Why couldn't they have told me something to prevent me from having to show up with part in hand mad wanting answers?

Anyway we agreed to have the correct hitch installed on Monday at no charge to me. So this is coming to a good end, but the sales guy learned a lesson today about following up with his customers. This could have gone bad for him as his survey is still pending its arrival.
Sometimes you just have to spell it out for them.
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  #23  
Old 05-20-2013, 06:18 AM
cashin cashin is offline
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I got my truck back on Friday, with a curt class v 2x2 on it way more hitch then my truck needs. It is rated 1500 lb tounge weight 15000 tow and it moves to 1600 and 16000 with wdh. Dent wizard got dents out of the hood now I hope the pictures they took of the great paint job of the tail gate gets rectified. We will see
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  #24  
Old 05-20-2013, 05:31 PM
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Today my class IV hitch was installed from the dealer like it should have been in the first place. Now I am happy.
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  #25  
Old 05-20-2013, 09:44 PM
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Quote:
Originally Posted by UpToNoGood View Post
Today my class IV hitch was installed from the dealer like it should have been in the first place. Now I am happy.

I like a happy ending!
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  #26  
Old 05-20-2013, 11:02 PM
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My happy ending is because of you Mojack bringing this issue to light. Now that sounds weird.
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  #27  
Old 05-21-2013, 07:53 AM
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Keep an eye on that factory hitch, there have been lots of issues with the welds cracking at the tube to flat mounting plate at the frame rail.
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  #28  
Old 05-21-2013, 10:05 PM
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Keep an eye on that factory hitch, there have been lots of issues with the welds cracking at the tube to flat mounting plate at the frame rail.
Thanks for the warning, I'll keep a watch on it.
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  #29  
Old 08-20-2013, 09:17 PM
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Thanks for the info. You made is easy! A simple install and great result.
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  #30  
Old 08-21-2013, 12:02 AM
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Thanks for the info. You made is easy! A simple install and great result.

Glad it helps.
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