Originally Posted by kll
After a week and 3 days the other dealer says it is the radio and have ordered one. I asked him if it was warranty and he said as far as he was concerned it was since it was a uconnect site I downloaded from and Chrysler is the one that set up the appointment. I told him I just wanted to make sure since the other dealer said it wasn't warranty. He said he didn't understand why. The dealership Marmie Motors of Great Bend KS is who is fixing it under warranty. Marshall Motors of Salina KS is the dealership I have purchased 3 Rams and 1 used Ford said it wasn't warranty. I will never set foot in that place again, to purchase or have service work done and I'm not done with them yet.
Good to hear it's finally being resolved in your favour. That's brutal of that dealership to refuse to honour the warranty, especially since you've bought so many vehicles from them.
This is what I would do if I were you (and this is what I have done in the past, with great success).
Write a letter (not an e-mail) briefly detailing what happened and how you were refused service at that dealership. Explain how many vehicles you've bought from them and that you've recommended them many times over the years. Explain how you will never again step foot in that dealership, you will tell others to avoid the dealership and you will also use social media to get your message out. Then mail the letter to the dealership addressed to either the manager or your specific salesman. I personally find it better to mail it to a salesman, as those are the guys who stand to lose the most, so they will make sure to take the letter up with their boss so it doesn't happen again.
I had to do this when I bought my Ford Mustang and the dealership was doing backflips trying to get me to come back in. They offered me everything they could think of and couldn't apologize enough. It's amazing how much power a salesman has when he realizes he's going to lose money. The salesman aren't powerless, they can make a difference.
It won't help in your case, but maybe it will help the next Ram owner that runs into this problem.