Originally Posted by macdpd
I added the tow mirrors to my 2011 2500 ST and after complaining to Dodge I was able to get them to pay for half of the mirrors (after several emails and complaints about safety/vision problems while towing). I bought the mirrors through Mopar-Wholsesale and was assured by Dodge that they would fit. When I installed them they plugged right into the module but the puddle lamp/T-signal function did not work.
I took my Ram to the dealer and after a few hours I was informed that they were able to only get the puddle lamp option added to my build but the T-Signals will not work. (Dodge also paid for the flash of my computer for the puddle lamps). I called Dodge Customer Cares and told them about the T-Signal problem and I was told that a software program has to be written for trucks that added this option (tow mirrors) but it may not be available until Jan 2013?????
On Monday (10/1) I recv'd a call from the dealer that worked on my Ram and they told me the lead tech called Dodge. Dodge was willing to re-write my V.I.N. build sheet to get the T-signals working but there were no gaurantee that it would work and it also may cause other options to be turned on or off on my Ram.
I brought my Ram to the dealer yesterday, the lead tech had my Ram in and out of the shop in about a half hour and the T-signals are working great (No other options were affected either). According to Rob (tech), the only codes the dealer can add to a vehicle is "Dealer Added" accessories and this is why the tow mirrors can't be activated. Dodge itself has to re-configure your V.I.N. to reflect that your truck had come off of the line with these tow mirrors (which every Ram should have anyway).
Anyone addidng the tow mirrors with puddle/t-sig function that were not equiped from the factory will have to be a PITA to Dodge and the dealer to get this function added, it is worth the aggrivation in the end. These mirrors are great and no more blind spots when towing (not to leave out that they also look great also).
Thanks for this information, I believe it will help. As mentioned before I took my truck to a friends shop, and I contacted a certified mechanic on just ask.com and he said this:
Don't change the switch if the turn signals are working otherwise the turn signals get their power from the tipm. The turn signal switch just sends a signal to the tipm. To turn on the turn signals have him check the tipm to see if he can access the tipm and program the side mirror turn signals in there.
I haven't had a chance to have him try this yet, but will attach your information to my request. Hopefully we will get to the bottom of all this, sure does seem like a lot of work for something that "seems" so sole.