During the test drive of my 2013 Ram, my wife and I noticed a small white spot on the grey dashboard. We were told that it was glue from tape used during shipping. When we took delivery of the truck it was gone. The next morning it was back. I immediately went to the dealer in Lancaster Ca and was told that this was an unusual occurrence and the Chrysler Corporation would take two weeks to decide what to do with it. I finally received a call from Chrysler and met with the service manager. He informed me that the solution was to paint the spot. I asked if Chrysler was going to warranty the painting repair and was told they would not. After much disagreement and a complaint to Chrysler the dash was ordered. However, even though this was an unusual occurrence, the dash was back ordered as part of 10 being replaced (this doesn't count the ones that were painted) on 2013 Rams. The dealer finally called me up and set an appointment to take the truck in. A couple days ago they called and said that as they were repairing the dash, they damaged a speaker and the repair would take an additional 4 to 7 days. They have now had the truck over two weeks. After the first several days I complained to Chrysler and received a rental car. What a hassle. While I was at the dealership, I ran into a friend of mine who had his 2012 Ram in for service because of a faulty smog part. He was charged over $300.00 for the repair and told his warranty was void because he used a K & N filter. He called K & N. They reimbursed him immediately and are going after the dealer for their money. Lessons learned: when dealing with specific deal, be prepared to go through the corporate complaint procedure and speak loudly when dealing with them. It seems that is the only way they learn. The sad part of this is that after driving my Ram my wife was all set to buy one for her real estate business, until this happened.