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  #31  
Old 08-13-2013, 11:42 AM
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No they said they can't do anything until claim is complete. I have a feeling that they are gonna try to say that their machine is perfect and it wouldn't do it. We shall see
I guess it depends on suppliers.
Our supplier for wheels is REALLY good with us.
We had one instance where a rim (1 rim) showed up damaged.
We literally asked the customer for a deposit on the new rim being sent (our suppliers policy) and once the rim was sent out and received, the customer had to ship back the damage one.
As soon as the damaged one showed receipt at the shipping depot, our supplier credited us and we credited back the customer
All this was done as the claim process was moving on.

These claims do take 3-4 weeks. So I hope it moves alot quicker for you as I feel your pain.
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  #32  
Old 08-13-2013, 01:52 PM
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Well since it was Firestone, They have to have an investigator go look at the tire machine and then look at my wheels and the pics before. It was operator error on the tech for sure. I'm sure they will try to low ball me but these rims are $1500 a piece so I want replacement value. I'm thinking this wont be a easy or quick resolution.
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  #33  
Old 08-13-2013, 03:00 PM
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Well since it was Firestone, They have to have an investigator go look at the tire machine and then look at my wheels and the pics before. It was operator error on the tech for sure. I'm sure they will try to low ball me but these rims are $1500 a piece so I want replacement value. I'm thinking this wont be a easy or quick resolution.
Well hope it resolves sooner than later.
Im sure it will though
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  #34  
Old 08-13-2013, 05:39 PM
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Thank you, I appreciate it and I will keep everyone updated
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  #35  
Old 09-01-2013, 10:16 PM
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How's it going with them so far? Hopefully they can get some new rims for you if that's the case, back when I had an incident with my truck I had to get 2 shipped from Canada and got lucky since they were back ordered around the country.
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  #36  
Old 09-03-2013, 06:22 PM
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I'm being patient at this point. Gonna call Firestone again tomorrow to find out when the claims investigator will be here. I have heard they are on back order.
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  #37  
Old 09-03-2013, 08:09 PM
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I'm being patient at this point. Gonna call Firestone again tomorrow to find out when the claims investigator will be here. I have heard they are on back order.
That's the same story I got, if all else fails you can get them to buy you a new set of rims. They could fork over for a set of real SRT's if you wanted them, or another set of equally priced rims.
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  #38  
Old 09-04-2013, 07:11 AM
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Very true. I'm hoping I can just get them to cut me a check for them!
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  #39  
Old 09-04-2013, 11:09 AM
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That's the same story I got, if all else fails you can get them to buy you a new set of rims. They could fork over for a set of real SRT's if you wanted them, or another set of equally priced rims.
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Originally Posted by xtreme View Post
Very true. I'm hoping I can just get them to cut me a check for them!
Id push for the route InDeep mentioned....there are ALOT of options at that price range and good looking wheels too
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  #40  
Old 09-07-2013, 11:00 AM
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Well the third party claims investigator came and took pics of my wheels today. I knew we would hit it off as soon as he pulled up since he had an Anti Obama bumper sticker. So we talked politics and what not. He was an older guy. He also ointed out damage to the fourth wheel that I hadn't noticed. Obviously he can't tell me what his report is gonna say yet but looks like it should go my way!
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