Originally Posted by xtreme
No they said they can't do anything until claim is complete. I have a feeling that they are gonna try to say that their machine is perfect and it wouldn't do it. We shall see
I guess it depends on suppliers.
Our supplier for wheels is REALLY good with us.
We had one instance where a rim (1 rim) showed up damaged.
We literally asked the customer for a deposit on the new rim being sent (our suppliers policy) and once the rim was sent out and received, the customer had to ship back the damage one.
As soon as the damaged one showed receipt at the shipping depot, our supplier credited us and we credited back the customer
All this was done as the claim process was moving on.
These claims do take 3-4 weeks. So I hope it moves alot quicker for you as I feel your pain.