DODGE RAM FORUM - Ram Forums and Owners Club! - Dodge Truck Forum

Go Back   DODGE RAM FORUM - Ram Forums and Owners Club! - Dodge Truck Forum > Dodge Ram Forum - Help Zone - Dodge Ram Problems, Complaints, & Solutions - Maintenance & Re > 4TH Generation Dodge Ram 2009+ Dodge Ram Trucks > Body & Interior


Notices

Body & Interior 4th Gen Dodge Ram Body & Interior Problems and Questions.


Latest Vendor News
AutoAnything
Addictive Desert Designs!
United Radio
Bayou Goat Mounts

Reply
 
Thread Tools
  #1  
Old 09-29-2013, 12:42 PM
SuaSponteSteve SuaSponteSteve is offline
Dodge Ram Forum Newcomer
 
Join Date: Sep 2013
Location: Kohler, WI
Age: 39
Posts: 3
Gender: Male
Vehicle: 2014 Black Ram Express Q/Cab
Trim Level: Express
Color: Black
Engine: 2009-20?? 345ci (5.7L) Hemi V8 390hp 407lb/ft
Rep Power: 0
Rep:10
SuaSponteSteve is on a distinguished road
Default Bad Problem with Paint (2014 Black Exp QC)

So, @ 08:15 PM.... Monday, of last week I brought home a brand new 2014 Ram Black Express QC. I couldn't visually inspect the truck because during the day it was dirty on the lot, and when I took delivery at night it was....well, Night. So I took the truck to be cleaned (Short on time), and when I gave the truck a once over, I noticed some paint defects I have never seen before on a new vehicle. some of which were buffer swirl marks and some that were under the clear coat. It may appear that the truck had some paint issues and they attempted to either hide or remove the problem with a detailing. I have already contacted the dealer last week, and my salesman told me that I would have to contact a manager to see what can be done. Honestly, When I told the salesman that I was having some paint issues, his reply was "Huh?, Paint issues? what do you mean?".... almost as if he already knew that the vehicle had a problem from the beginning (you had to have heard him on the phone). attached are some photos.... do you think I will have a problem with the dealer? Any Tips on how the conversation should go? what do you think I should expect? I want the truck to be repainted!! but is that unreasonable?
Attached Images
File Type: jpg php5SBYWLAM.jpg (104.7 KB, 47 views)
File Type: jpg phpEigps5AM.jpg (69.9 KB, 44 views)
File Type: jpg phpEUFXOaAM.jpg (97.3 KB, 40 views)
File Type: jpg phppEO8sXAM.jpg (62.1 KB, 45 views)
Reply With Quote
Sponsored links
  #2  
Old 09-29-2013, 07:45 PM
Simple guy Simple guy is offline
Dodge Ram Forum Senior Member!
 
Join Date: Jun 2013
Location: Pottstown, Pa
Age: 27
Posts: 247
Gender: Male
Vehicle: 2003 Ram 1500
Trim Level: SLT QC 4x4
Color: Mineral grey
Engine: 2002-2003 360ci (5.9L) Magnum V8 245hp 335lb/ft
Rep Power: 2
Rep:109
Simple guy will become famous soon enoughSimple guy will become famous soon enough
Default

Ask for the truck to be repainted. If they refuse start asking about their return policy. Yes you can return a car/truck. At the same time start asking for the contact information of their supervisors as far up as you need to.
__________________
Reply With Quote
  #3  
Old 10-02-2013, 12:45 AM
tguil tguil is offline
Dodge Ram Forum Senior Member!
 
Join Date: Jan 2012
Location: Nebraska
Posts: 329
Gender: Male
Vehicle: 2012 Ram
Trim Level: Big Horn Quad Cab
Color: White
Engine: 2009-20?? 345ci (5.7L) Hemi V8 390hp 407lb/ft
Rep Power: 0
Rep:45
tguil is on a distinguished road
Default

You are another of the unlucky ones. Join our group. Lots of posts about Ram paint and how issues were resolved or not resolved. Makes for interesting reading.

A total repaint is not a good idea. To do it right the truck has to be completely stripped down. Box removed, windows removed all emblems removed, etc. You still might have paint problems. I have only known of one forum member who got a new truck because of bad paint.

It's hard to tell from your pics, but I think the buffer marks can be polished out. They should have never left the dealer's shop looking like that. Someone really messed up.

The dirt/etc. under the clear coat might be able to be carefully wet sanded out and then polished. If done by a person who knows what he is doing, the clear coat should still be pretty much OK.

Your chances of having your truck taken back by the dealer are somewhere between slim to none. That's just the way it is.

When I bought picked up my Ram, I thought that I was being careful...really careful. I never thought to look for paint nibs. I was looking for more major stuff..like scratches, dings, misaligned body panels, etc.

It appears that most of the trucks with paint have been assembled the Warren, Michigan Assembly Plant. Chrysler really needs to do something about it.

As far as working with your dealer. Be patient, but don't give up until you reach some satisfaction.
__________________
2012 White Hemi 1500 QC, 4X4, Big Horn Edition, Protection Group, Luxury Group, 3.92 Anti-Spin, Mopar Bedliner, Mopar Tubular Side Steps, Mopar Molded Mud Guards, Access Roll Up Tonneau, Michelin LTX M/S 2's
Reply With Quote
Reply

Bookmarks

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


Advertisement






All times are GMT -4. The time now is 10:19 AM.


= Copyright RamForumZ.com a Gigathreads.com Network Site =Ad Management by RedTyger
Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
vB.Sponsors


=Gigathreads Network=
CLUBS MOPAR NATION DSM GPMM MAMM JAM
DIESEL Diesel Forum      
CHEVY Chevy Camaro Forum Chevy Volt Forum    
CHRYSLER Chrysler 300C Forum      
DODGE Dodge Avenger Forum Dodge Caliber Forum Dodge Challenger Forum Dodge Charger Forum
  Dodge Circuit Forum Dodge Hornet Forum Dodge Magnum Forum Dodge Nitro Forum
  Dodge Ram Forum Dodge Dakota Forum Dodge Durango Forum Dodge Dart Forum
FORD Ford Raptor Forum Ford F150 Forum Ford F100 Forum  
JEEP Jeep Forum      
PONTIAC Pontiac G8 Forum      
SRT SRT Viper Forum SRT Cuda Forum