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  #11  
Old 10-07-2013, 09:20 AM
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Always been told that to follow the maintenance schedule that the OEM provides and have records to back it up.

My opinion for what it is worth. I inspect the things that need inspecting and repair/replace if necessary.

Here's a story that may help you judge what to do.

Some Chrysler employees can lease a vehicle from the company that includes all maintenance, tires, etc. When you go to a dealer, all that the dealer is allowed to do is what the maintenance schedule states. There are penalties if the employee doesn't get these maintenance tasks performed within 500 mi of the schedule.

These vehicles are in high demand from dealers once they go off lease and many go into the CPO pool as they easily meet all the criteria.
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Old 10-07-2013, 09:31 AM
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I would only have done what is required by the manual, unless of course you are having an issue in another area. As others have said, often dealers are trying to soak you for as much as they can. If the dealer has been otherwise good to you, politely decline the additional services until they are needed.
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Old 10-09-2013, 11:29 AM
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Dealers have oversite, its you the customer. The problem is most people don't know what side is up on a vehicle so they can't oversee the dealer.

How can NOT performing early service hurt your warranty? Keep in mind also they can spec fluids and such, but they can't require you to use their stuff. Take transmission fluid, if they say you have to use Chrysler fluid for that, they have to provide it for free. It just means you have to use Chrysler spec fluid, which you can pretty much buy anywhere.
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Old 10-11-2013, 03:36 PM
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Quote:
Originally Posted by dodge man View Post
Dealers have oversite, its you the customer. The problem is most people don't know what side is up on a vehicle so they can't oversee the dealer.

How can NOT performing early service hurt your warranty? Keep in mind also they can spec fluids and such, but they can't require you to use their stuff. Take transmission fluid, if they say you have to use Chrysler fluid for that, they have to provide it for free. It just means you have to use Chrysler spec fluid, which you can pretty much buy anywhere.
I disagree. The company has no idea as to what they are doing and only after there is an issue like this, do they hear the complaint.

Problem is the company takes the side of the dealer, not the customer. Alienate the customer is a better description.
Had the company told me that these things were only suggestions, that they were personal suggestions from the service manager and i was not required to have these services performed, I would have agreed there was oversight.

Instead, it works this way.
You call Dodge customer service. They ask whats wrong and what dealer you went to.
They then put you on hold and call that dealer.
They then repeat what the dealer said.

If this is oversight, I think we need a new word for oversight? It would be called "cover your ass".
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