sorry to hear about your experience. something like this happened to me at my dealership last year,and with a jeep liberty i owned a few years before that. since that time, i do all my own repairs and maintenance now (on my truck and my wife Journey). With the help of this forum, i got to know my truck real well and can tell you that everything you listed, YOU CAN DO YOURSELF FOR A QUARTER OF THE COST, and you'll learn something very useful in the process. it's a very liberating feeling. spend enough time on this forum and you will see what i mean. i had never done an oil change before last year.