and welcome to what's affectionately known as "The Z". There's a lot of great knowledge, ideas and info available here on the Z. Don't hesitate to ask a question, share your knowledge and opinions, or boast about your beast.
The next step is to take 3 steps back, count to 10 and try it again. They're a PITA sometimes, but keep working it and it will come off.
Tool me 20 minutes plus a bunch a cuss words and holding my tongue just right to get one off once. It'll come off, you just gotta play with it.