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  #1  
Old 10-20-2010, 05:11 PM
sinistersix sinistersix is offline
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Default Dealer called me post sale - need advice

So long story short, I traded in my Charger for a ram. When I went to buy the car, I didnt have the charger but the dealer was desperate for a sale so they said they would give me a sight unseen trade in value. I bought the ram and traded the charger about a week later.

The charger is in excellent condition, about 60k miles on it. I had aftermarket HIDs in there and took them out when I traded in the car. I didnt replace the bulbs bc I figured the parts dept could spend 2 dollars and just put new bulbs in.

My salesman just called me today saying that there are 'tons' of things wrong with the car and that his manager is really upset because the car is unsellable. He didnt say much, but said the front grill was loose, no headlight bulbs, non factory lugnuts etc. These are all things that they can replace easily with minimal cost, and at no point did I lie about the condition of the car. Its 100% drivable and has never been in an accident. He said his manager wants to call me because he is very unhappy and walks to talk (originially he wanted me to come down but I said no).


The sale is final, they own that car and I own my truck. They paid off my loan to USAA. Do they have any recourse here other than just bitching at me? Can they legally change anythign in our agreement, such as price of the car, my new loan, my future warranties etc? I know he wants me to come down and pay for this stuff but I dont really see the point. We had a deal, they took the car, it shouldnt be my problem...let me know what to tell the manager when he calls me.
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  #2  
Old 10-20-2010, 05:18 PM
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I doubt they have a leg to stand on. Lug nuts arent an issue unless they won't work with the wheels. The only legit gripe I can see is the headlights. They're just mad cause they're on the receiving end this time.
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Old 10-20-2010, 05:18 PM
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They can't change the deal. They are PO'd because they did a dumb thing. It costs more than parts to fix what you said is wrong. Someone has to pay the tech that does the work.

Each department in a dealership is its own profit center. What that means is that when they buy a car or take it on trade, the service department does an inspection. Then tells sales what it will take to make it sellable. If sales wants to fix it, they pay the service department and the cost is added into the price of the car when they go to sell it.

Unless they can prove you lied to them, they don't have a leg to stand on. You should have put the bulbs in though. Its illegal to drive a car without working lights.
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Old 10-20-2010, 05:23 PM
sinistersix sinistersix is offline
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Quote:
Originally Posted by RootBeer View Post
They can't change the deal. They are PO'd because they did a dumb thing. It costs more than parts to fix what you said is wrong. Someone has to pay the tech that does the work.

Each department in a dealership is its own profit center. What that means is that when they buy a car or take it on trade, the service department does an inspection. Then tells sales what it will take to make it sellable. If sales wants to fix it, they pay the service department and the cost is added into the price of the car when they go to sell it.

Unless they can prove you lied to them, they don't have a leg to stand on. You should have put the bulbs in though. Its illegal to drive a car without working lights.
In hindsight I should have put bulbs in, I just didnt want to spend 40 dollars on bulbs when I know they could put bulbs in easily and cheap. There really was no malice on my part, I didnt try and screw them. Just seeing if they have any recourse or can do anything to the deal. Now I wont obviously go back there for warranty work, guess Ill have to find another dealer....
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  #5  
Old 10-20-2010, 05:27 PM
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The deal is done. I wouldn't even bother returning their calls. If it makes you feel better (this isn't for them) get some standard bulbs and drop them off.
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Old 10-20-2010, 05:32 PM
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Thats what I told the salesman that called me, I said if it realyl makes him feel better, I will mail him some regular bulbs. Then he said 'there are other things wrong with the car, etc...my manager is really mad'. Guess thats what you get when you inspect a car 3 weeks after a deal is done.

Just makign sure they have no recourse whatsoever
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Old 10-20-2010, 05:32 PM
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Just be civil & polite
I am far from being a lawyer or even a legal aide
the paper work has been signed & they really can't change the CONTRACT legally, unless you let them talk you into a revised contract, they shouldn't be able to do anything without your signature being on a new contract
they are going to make their money on any trade in
sounds like less than $100 in parts will fix it & i would almost be willing to bet that those lug nuts will stay on it, unless they are dinged up.

They are more worried about the LABOR costs of tightening up the grill, replacing the bulbs, & giving the vehicle a complete detail

Being as you are in DC, there is bound to be another dealership close by for you to get anything done, if you feel uncomfortable doing business with them
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Old 10-20-2010, 05:34 PM
sinistersix sinistersix is offline
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Quote:
Originally Posted by GTyankee View Post
Just be civil & polite
I am far from being a lawyer or even a legal aide
the paper work has been signed & they really can't change the CONTRACT legally, unless you let them talk you into a revised contract, they shouldn't be able to do anything without your signature being on a new contract
they are going to make their money on any trade in
sounds like less than $100 in parts will fix it & i would almost be willing to bet that those lug nuts will stay on it, unless they are dinged up.

They are more worried about the LABOR costs of tightening up the grill, replacing the bulbs, & giving the vehicle a complete detail

Being as you are in DC, there is bound to be another dealership close by for you to get anything done, if you feel uncomfortable doing business with them
Yea my relationship with them is done, I know that even if this blows over they probably wont take the best care of my car with warranty work. Will another dealer still honor the warranties? There was an Auto for Life warranty that was through that specific dealer only as long as I got scheduled maintenance with them..
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Old 10-20-2010, 05:58 PM
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The only thing they could try to do is not file appropriate paperwork (tags, title, etc.). However that is illegal. Once they made a contract with you and took your vehichle it trade that deal is over.

The ford dealer we bought my wife's car from tried to pull a similar stunt. They claimed that we were given a discount that should only have applied if we took financing through them and that we owed them another $500 as a result. I told them that if it was contingent upon Ford financing they should not have written it in the contract for us to take to our credit union for financing, and that they should not have accepted the payment, and that they should not have delivered us the vehichle if this was true. After that we started getting threatening calls from the accounting and sales departments saying that they would refuse to sign the title over. Our credit union also told us they had not yet claimed the draft. Of course we had been driving the car for almost a month at this point, so I sent a certified letter to the dealership GM and CC'ed sales, accounting, Ford's complaint department, and the BBB explain what happened, instructing them to corispond with me only in writing from that point forward, and offer to return the vehichle in exchange for the unclaimed bank draft. We got a call a week later to tell us the plates were in and never heard another peep about the $500.
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Old 10-20-2010, 06:01 PM
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Quote:
Originally Posted by GPSHSLAX View Post
The only thing they could try to do is not file appropriate paperwork (tags, title, etc.). However that is illegal. Once they made a contract with you and took your vehichle it trade that deal is over.

The ford dealer we bought my wife's car from tried to pull a similar stunt. They claimed that we were given a discount that should only have applied if we took financing through them and that we owed them another $500 as a result. I told them that if it was contingent upon Ford financing they should not have written it in the contract for us to take to our credit union for financing, and that they should not have accepted the payment, and that they should not have delivered us the vehichle if this was true. After that we started getting threatening calls from the accounting and sales departments saying that they would refuse to sign the title over. Our credit union also told us they had not yet claimed the draft. Of course we had been driving the car for almost a month at this point, so I sent a certified letter to the dealership GM and CC'ed sales, accounting, Ford's complaint department, and the BBB explain what happened, instructing them to corispond with me only in writing from that point forward, and offer to return the vehichle in exchange for the unclaimed bank draft. We got a call a week later to tell us the plates were in and never heard another peep about the $500.
This was only because you didnt go through their financing though right? I guess both our situations are similiar, they didnt get everything they wanted from the deal... I went through the dealer financing but I think they said it was through PNC bank, so I was curious to see if they could alter any paperwork before it goes to the bank if it hasnt already. I already transfered my plates to the truck and have my registration so I dont know what else they could do...


all because of some headlight bulbs..
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