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Custom Dodge Ram Performance Mods - Engine - 5.7 HEMI V8 Discuss modifying your Dodge Ram with Performance Parts and Accessories!
Factory Spec: 5.7-liter HEMI® V8 engine - 390 horsepower, 407 lb-ft of torque.


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  #1  
Old 02-23-2011, 01:30 AM
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ABD26 ABD26 is offline
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Default Why AFE is a great company to do business with.

I ordered a Stage 1 CAI with an oiled filter from AFE. Before the order was processed, I called AFE and asked for a dry filter instead (I was worried about an oiled filter from what I'd read). AFE changed the order; however, when the CAI arrived, it had the oiled filter.

I called AFE, specifically Scotty at AFE, and advised him of the error. He apologized and promised to send me a dry filter at no extra charge and without requiring an exchange with the oiled filter. End result, I'll end up with two filters for the price of one. What fantastic service and a totally unexpected resolution. Major props to AFE.
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  #2  
Old 02-23-2011, 01:44 AM
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SslagleZ28 SslagleZ28 is offline
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Quote:
Originally Posted by ABD26 View Post
I ordered a Stage 1 CAI with an oiled filter from AFE. Before the order was processed, I called AFE and asked for a dry filter instead (I was worried about an oiled filter from what I'd read). AFE changed the order; however, when the CAI arrived, it had the oiled filter.

I called AFE, specifically Scotty at AFE, and advised him of the error. He apologized and promised to send me a dry filter at no extra charge and without requiring an exchange with the oiled filter. End result, I'll end up with two filters for the price of one. What fantastic service and a totally unexpected resolution. Major props to AFE.

Now thats good customer service... oh and where are the pictures of the install
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Old 02-23-2011, 10:06 AM
JTHennessey JTHennessey is offline
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Thats awesome! Have used an AFE on every Hemi I've driven and stand behind them 100%
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Old 02-23-2011, 10:58 AM
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ABD26 ABD26 is offline
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Join Date: Dec 2010
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Engine: 2009-2010 345ci (5.7L) Hemi V8 390hp 407lb/ft
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Rep:176
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I'll post pictures once it arrives and is installed.
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Old 02-23-2011, 11:03 AM
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916Timmy 916Timmy is offline
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Thanks for the review. It is good to hear about a company with good customer service!!! I'll have to check them out!
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Old 02-23-2011, 11:28 AM
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GeauxHunting GeauxHunting is offline
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Nice to hear! Congrats on the purchase too, can't wait to see it installed.
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