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Old 03-16-2011, 03:38 PM
Adam302 Adam302 is offline
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Join Date: Mar 2011
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Well I bought my new ram a few weeks ago love it. Once I got tuck home and off show room floor I saw a mark on dash right above the Dodge logo. I called sales man and he looked at it and said that a kid drew o. It in the show room and whatever they usedto cleanoff messed it up. The interior Guy there worked on it yesterday did an ok job but it is still obvious that something was there. Its a smoother texture now than rest of dash and a little bit lighter. I emailed sales Guy and pretty much said I want a new dash. Any one think it will happen?
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Old 03-16-2011, 03:52 PM
jsims006 jsims006 is offline
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I have two smiliar "showroom truck" problems with my truck. I have a 2" scratch down the passenger door, right in the middle. There was also a dent in the bed. They buffed the scratch but it basically looks the same, and a "paintless dent removal" guy fixed the bed dent. I was pretty impressed by the results, except for the fact that he missed the first appointment and broke the end cap of the bed rail, which the dealership is replacing. They offered to repaint the door but there is no way I'm gonna deal with a mismatched brand new truck with 60 miles on it

I did not notice either when I picked it up for delivery... took the scrutinzing eye of my girlfriend to point it out. She also pointed out the "chrome clad" is just a plastic hubcap that is glued on

I did get one hell of a deal though, so I suppose I just need to be happy with that
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Old 03-16-2011, 05:46 PM
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RedDodge RedDodge is offline
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Location: Long Island, NY
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If they were aware of the mark before it left the dealer and you press your point, I'm sure they'll replace the dash...I just hate to have the dealer touch anything..not to put them down but nothing is like the original install done at the factory.

And I also agree on the paint thing....polish it as best you can and if you can live with so. The last thing you want is a respray in my opinion.

And the chrome clad is something that took me by surprise on my first back in 2005 but your going to find that if you put one coat of wax on them they hold up very good with very little additional care.

Mods: Tinted front windows, UnderCover tonneau bed cover, step rails, bed mat, cabin air filter, 4 corner mud flaps, slush mats, drop in K&N filter.

Last edited by RedDodge; 03-16-2011 at 05:49 PM.
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Old 03-16-2011, 06:08 PM
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This should be on the dealer.
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Old 03-16-2011, 08:38 PM
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Krpto1973 Krpto1973 is offline
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Vehicle: 2011 Dodge Ram 2500 4x4
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If your worried about that scratch, get them to repaint it. Bought my wifes new SUV and she pointed out some chips in the hood before we left the dealer. They had to repaint the whole hood and it looks perfect. No differences in paint color, hue, shade, whatever. Any paint guy thats worth anything should be able to do that. Especially on a new vehicle, since they are not faded by the sun yet.
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Old 03-16-2011, 09:10 PM
Stangshcky12 Stangshcky12 is offline
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If your going to have something sprayed, new is the time to do it.
My brohter bought a Mustang GT/CS that had a drip on the front bumper and the dealer didnt even think twice about fixing it.
He and I both detailed cars for a few years and were trained to do pre-auction vehicle inspections(paint work, replaced panels etc.) and neither of us had any issues with the resprayed bumper
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Old 03-16-2011, 10:25 PM
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Ram15002ndgen Ram15002ndgen is offline
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When we bought my wife's old Accord back in 97, Honda was stupid enough to put a airbag sticker on the dash. Well, the glue was toooo much and messed up the dash when the prep guy removed the sticker. I fought with the dealer because at first they did the same thing. Touched it up with some paint but it looked like crap. Finally got them to replace the dash. I would press it if I were you, specially since they already admitted it was their fault. The hard part would have been if they had blamed you for it.
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