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  #1  
Old 05-05-2011, 09:17 AM
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Default Dealership vs. Service department.

Ok, My local dealership sucks as far as the salesman and sales manager goes. Were not helpful and really could have cared less. But to my knowledge the service dept. is fine and heard no complaints. I have yet to recieve my truck from being ordered at another dealer 150 mi. away. I don't want to do the trip every time it needs to be serviced. The next closest place as about 45 mi. away and I just got a good enough deal that made it worth the trip to Frankilin Tn rather than closer. Should I consider the local dealer for service work or go the 45 minutes to the next dealer for service? I know, kind of a stupid question. Just wondering how the service would be since the salesman now me at this point.
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Old 05-05-2011, 09:23 AM
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Sales and service departments are two different entities, even at the same dealership. Try the close one first and if it doesn't work out, give the one up the road a shot.
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Old 05-05-2011, 10:52 AM
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I concur, I live less than .5 miles from my dealer, he couldn't match the deal I received at another dealer a 100 miles away. My local dealer does all the warranty work and maintenance service for me with no problems.
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Old 05-05-2011, 01:57 PM
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That's what I was thinking. Thanks for the input. When I get the new truck in and have it serviced the first time I will let you know how it went.
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Old 05-05-2011, 02:44 PM
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When you get your vehicle, it wouldn't hurt to take your vehicle to your local dealership before it is time for service. Talk to the service manager or just about anyone in that service dept.
Tell them that you plan on having them do your maintenance & ask if you could sign up for getting on their mailing lists snail mail & email. They send discount coupons out about once a month.
My dealership remembers me well, i put a lot of mileage on in a short period of time, 3500 miles every 6 to 8 weeks. The donuts don't hurt either
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