how long has it been "stuck" on that screen? If it's been that way for more than 1 or 2 min I would call tech support to see if it is ok to unplug and re start the process. It took my 4 or 5 tries for me to get mine to work and I was doing it on a sunday also. Hopefully it starts to work for you.
2015 Ram 2500 Tradesman, 275/70/18 Fierce Attitude M/T, 18x9 ?wheels, Custom 13' OEM projectors, 55w 5k HID's, 7" premium display cluster swap, Alpine INE-Z928HD HU, RF 200s amp, 2 10" MTX subs, Factory bumper with fogs added