Well after putting 8500 miles on my truck on a road trip, then another 1,000 or so since I have been back, I have noticed a few issues and decided to get them taken care of. List of issues so far (none major except maybe the first one).
-Torque Converter noise. Sounded like a card in a bicycle wheel. It turns out the dealer says it was the thrust bearing on the converter.
-Torn weatherstripping (R/R cab) on the cab itself, but in the door opening:
-Torn rear seat cover...apparently the dog needs his nails trimmed or something. :doh:
The interior warranty by AutoQual covers this little oops. :shy: The new rear seat is on order.
-Paint issue, the paint appears to be bubbling on the right rear of my cab, right before my bed:
We are still unsure what exactly this is. It looks like a botched repaint, but other than this, the body shop techs can not find ANY evidence of a repaint or repair and there is always some. Steve Maddox, Service Manager for Tacoma Dodge said more than likely it is a defect in worksmanship from the factory, and a BAD one at that. I told him it seems to be getting worse and I wanted it taken care of. It was NOT there when I purchased the truck (I believe I would have seen something like this).
My experience from the get-go with these hiccups has been nothing short of...well...phenomenal. Tacoma Nissan/Ram/Chrysler/Jeep/Dodge has been simply a pleasure to work with. Their service director (Eric) emailed me to congratulate me on my purchase and to ask if there was anything he could do. I responded by politely explaining my 4 issues here, and he said:
"Bring it right in, right away and we will take care of everything. Ask for me when you come in, and if we do not have another Ram for you to drive, I will let you take my New Longhorn."
Turns out they did not have another Ram, and he did offer me his Longhorn...but not wanting to catch longhorn fever (remember what happened when I caught Hemi fever? ) I declined and thanked him for his offer, and he asked me if I cared what I was driving. I said anything but a Nissan Puke (Juke). He had a tech bring around a '13 Altima and asked if I was cool with it. I absolutely was. While it is not a Ram, it gets 40mpg so far on the highway. I am ok with that.
When I bring the loaner back, I do not have to fill it, wash it or anything, Eric said just bring it back as is and they will take care of it. In addition to this, they are throwing in a trans filter change free of charge, since they have to take the transmission apart anyway.
I got home to an email in my inbox reading:
Now that's SERVICE.:smileup::smileup::smileup:
-Torque Converter noise. Sounded like a card in a bicycle wheel. It turns out the dealer says it was the thrust bearing on the converter.
-Torn weatherstripping (R/R cab) on the cab itself, but in the door opening:
-Torn rear seat cover...apparently the dog needs his nails trimmed or something. :doh:
The interior warranty by AutoQual covers this little oops. :shy: The new rear seat is on order.
-Paint issue, the paint appears to be bubbling on the right rear of my cab, right before my bed:
We are still unsure what exactly this is. It looks like a botched repaint, but other than this, the body shop techs can not find ANY evidence of a repaint or repair and there is always some. Steve Maddox, Service Manager for Tacoma Dodge said more than likely it is a defect in worksmanship from the factory, and a BAD one at that. I told him it seems to be getting worse and I wanted it taken care of. It was NOT there when I purchased the truck (I believe I would have seen something like this).
My experience from the get-go with these hiccups has been nothing short of...well...phenomenal. Tacoma Nissan/Ram/Chrysler/Jeep/Dodge has been simply a pleasure to work with. Their service director (Eric) emailed me to congratulate me on my purchase and to ask if there was anything he could do. I responded by politely explaining my 4 issues here, and he said:
"Bring it right in, right away and we will take care of everything. Ask for me when you come in, and if we do not have another Ram for you to drive, I will let you take my New Longhorn."
Turns out they did not have another Ram, and he did offer me his Longhorn...but not wanting to catch longhorn fever (remember what happened when I caught Hemi fever? ) I declined and thanked him for his offer, and he asked me if I cared what I was driving. I said anything but a Nissan Puke (Juke). He had a tech bring around a '13 Altima and asked if I was cool with it. I absolutely was. While it is not a Ram, it gets 40mpg so far on the highway. I am ok with that.
When I bring the loaner back, I do not have to fill it, wash it or anything, Eric said just bring it back as is and they will take care of it. In addition to this, they are throwing in a trans filter change free of charge, since they have to take the transmission apart anyway.
I got home to an email in my inbox reading:
Now that's SERVICE.:smileup::smileup::smileup: