It's a sad day for my Ram. 4300km in and its first blemishes are courtesy of Fountain Tire.
With winter coming, I figured it would be a good idea to get some decent rubber. I've always had good experiences with Fountain Tire, and always good experiences with Goodyear tires. Decided to get my second set of Wrangler Silentarmors. Turns out that was a bad idea...
Three of the rims have what appears to be a pressure related indentation, while the fourth has a sudden impact looking indent, along with scuffing. Also, various places on the outer ring are gouged (but not curb gouging! :158: )
In any case, following are some pics (links only since there's a bunch):
I'm going back on Monday morning to see the manager. At 4300km, it's pretty obvious the damage is from Fountain Tire. This type of marking is clearly not from a curb, and the rims have otherwise never been removed from the truck since I got it.
As expensive as these rims are, I can only imagine I'm going to face a little bit of an argument. No one would want to shell out the thousands it will cost to replace these things, lol. Funny thing is I was recommended to go to this particular Fountain Tire because a coworker was having Fountain Tire related problems and these guys fixed him up right. Oh well, Monday will be interesting.
Edit to add: I did notice this before leaving, and brought it up before leaving. Unfortunately no manager there, that's why I have to go back on Monday.
Is it possible to repair these? I mean, I'd be fine with that. I've just heard of other people having problems and they had to replace the entire rim since the chrome clad piece can't be repaired.
We have a plastic head on our tire machine for certain rims like these and aluminum and steel for the normal rims. sucks to hear about your experience but did you not notice it when you picked it up.
Next time make sure to look them over right away before leaving. Whats going to give you the fight is your coming back a few days later and claiming damage. But they still better replace them or someone better lose a head.
I know exactly what happened. Those indentions are from the bar used to pry the bead over the rim when dismounting the old tires. I'm betting all 4 wheels have a similar mark on them.
man the tire shop really messed up
they must have had a rookie do it & he should have stopped when he screwed up the first rim
you don't need a crystal ball to see a pink slip in his future
they can't be repaired, besides the machine could have put excess pressure on the actual aluminum wheel under the plastic chrome cladding
That's good news, you should not have any problems if the company values it's reputation. Just threaten to go public with this if they refuse. I wish you luck and have my fingers crossed for you.
Thanks. We'll see. There's really no gray area, I don't see how they could give me a hard time. The only thing I could have done to make it even clearer that they damaged them is bring my own legal inspection document and have someone there inspect the rims before they do it and sign the paper, heh.
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sorry didnt see the post about how u brought it up. If they dont play ball you could take the to civil court, might take a few months but you would win.
Did you bring it in with the wheels dirty? I always wash the vehicle and clean/dry the rims before going to any repair shop. I figure they see it cleaned, they pay more attention.
I had a bad experience (2 out of 3 times actually) at Discount Tires. One, they dropped the lug nut onto my chrome rim, caused a dent, no chip. They said their machines could never have made that mark. SOB's. Another store, they ripped my belly pan out and separated the front fascia while driving off the rack and said that was there before I brought it in.
WORD: Stay outside and watch your vehicle the entire time its in the shop if at all possible. Setup a tripod with a video cam if you can, show them you're serious. Yea, I'm anal about that stuff.
Did you bring it in with the wheels dirty? I always wash the vehicle and clean/dry the rims before going to any repair shop. I figure they see it cleaned, they pay more attention.
I had a bad experience (2 out of 3 times actually) at Discount Tires. One, they dropped the lug nut onto my chrome rim, caused a dent, no chip. They said their machines could never have made that mark. SOB's. Another store, they ripped my belly pan out and separated the front fascia while driving off the rack and said that was there before I brought it in.
WORD: Stay outside and watch your vehicle the entire time its in the shop if at all possible. Setup a tripod with a video cam if you can, show them you're serious. Yea, I'm anal about that stuff.
yeah but as a mechanic and from my experience, no offense but when your watching me and staring me down like a hawk its more liable i am going to drop a lug nut or slip and drop my wrench if you know what i mean because i'll be wondering why your staring me down. It makes me mad because if you dont trust me then take your car elsewhere. that's just how i feel. also most of the time people come watch they start trying to talk which is more distracting.
I would give this place a chance to say hey we messed up lets find you some rims that your happy with and we are sincerly sorry
If you have any problems with Discount Tire and the store manager won't take care of it, just contact the Nevada Regional Office, and if they won't do anything, contact the Corporate Office in Scottsdale, AZ. I used to work there and they are very big on customer service and the store guys should have taken care of it.
I'm definitely giving them a chance before I start crawling down their throats. I'm not unreasonable, and I won't be angry until they start giving me a hard time about it.
First off, I cannot believe how much damage they did to your wheels. What kind of buffoons do they have over there? It looks like the only tools they used were hammers!
Second, I was curious about why you were switching tires so soon? The stock Goodyears aren't that bad in the snow...
I'm not concerned about snow traction, I'm concerned about ice traction. They don't salt the roads here so just about every intersection turns into glare ice for the duration of winter. In my experience, stock A/S tires are as bad as it gets for ice traction, and I've used the Silentarmors before with good results.
Actually if they end up reimbursing you for the rims you could just use this set as a "winter set" and get some nice aftermarket ones for the summer :4-dontknow:
last year I picked up a mint set of rubicon moabs for my jeep. only 500 k on them. part of the deal was dismounting the tires as the guy was keeping them. I took them to a local shop with a rep for custom wheels. they had a rookie gronk do the work and he ran that steel bar right around all 5 rims. totally messed up the wheels. they made good and the bill was $175 a wheel to repair and refinish. kinda soured it for me though. ended up selling them.
goodyear did the same thing on my wifes hhr put big scuff mark all the way around all five spokes. they made good on their damage first they sent them out to repair them came back worse than when they sent them out so they replaced them with no argument at all did'nt get the factory rims use the oppurtunity to upgrade to some nice aftermarket rims. hopefully your store will be just as good about replacing your's as goodyear was with mine. goodluck
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