3 weeks ago I bought a new Ram 1500 TRX4 with the 5.7. Now, the day before I got this truck I have to admit I did buy a 2010 Chevy Z71. I really didn't like it at all. The next morning I went to National Dodge in Jacksonville in N.C. I talked to a sales person and was told I could get a better deal on a new 2011 Ram. So I took the Chevy back. I got back to National dodge and got started. I may have screwed myself from the start by telling the sales men that I do have a TBI (Traumatic Brain Injure) I got in Iraq. I said this to let him know I am easley confused at times and I may ask the same question a few times.
Ok now to the Ram. The salesmen told me they had rebates on all 2011's. So I asked what I would get for my trade-ins. He told me after talking about the 2011 line I needed to pick a truck I want, to start the process. I was taken to the lot and shown 4 Rams. I picked the TRX4. We started all the paper work and got the ball rolling. They gave me $11,000 for my 2004 Dodge ram and $4,000 for my Chevy Suburban K1500 4X4. After working out all the numbers we came up with an amount to put down and $5,500 that would come to me.
About 5 days after the deal was done I asked about my $5,500 check. I was told it was only $5,000. I asked why the change and was told it was never going to come to me. I my forget some things but I know that was not true. Well after I got the truck I took it on base for the first time. I had to get a temporary pass. I filled it out as a 2011 Dodge Ram. The next day I was looking at the owners manual and was confused to see it was for a 2010. I called National Dodge to ask if I could get the manual that should have come with my 2011 Ram. Then I was told something that truly knocked me off me feet. The salesmen said "You got a 2010 man". Ok so that is one problem now to the lemon question.
The day I took the truck home the radio started going out after hitting small bumps in the road. I took it back and was told a new radio was put on order. As soon as the radio came in I took the truck in. It took most of the day. About 2 days later I had a problem with my A/C so I took it in. I was told the A/C control unit was put on order. After about 3 days of getting my Ram back with the A/C control module on order, my hazard lights stopped working. The next day my 120 volt plug on the dash also stopped working. I took the truck in to get this fixed. I was asked why not wait tell the A/C part comes in and do it all at once. I said the hazard lights is a safety feature. So I took it in again and got it back the next day. Now the left side running board is falling off and my A/C part is still on order.
I was called by someone at Chrysler about this matter. She asked me a few questions. I explained to her that if I turn around and sell this truck in a few years it will be worth less with all the mantance that has been done on it with under 2,000 miles on it. She said she is going to get me an extended warranty to 80,000 as compensation. I was ok with that. She told me she would call me the next day, that was Monday last week. I called Chrysler and no one knows who she is. The number she gave me is out of service. So now I'm going on a month, my Ram has been the shop 5 times and scheduled for another. I got blown off by Chrysler and left with a truck that should have been a 2011 but is a 2010 and it is falling apart. It's like every day there is a new rattle or tick in the eng.
What do I do? I think Dodge should take the truck back. From the day I got this Ram it has not performed as advertised.
If someone out there knows what I can do I beg you for the information. As of now this is my only transportation. I have a wife and 3 kids. It is very hard making time to take this truck in to get fixed so much.
Again, if anyone can help I would be very grateful. I am going to post my email and cell if anyone would like to email me or text me.
phrogs4eve4@charter.net Cell 910 378 6729
Thank you for your time
R.S.
Young G.W.
P.S. I still don't have my check
Ok now to the Ram. The salesmen told me they had rebates on all 2011's. So I asked what I would get for my trade-ins. He told me after talking about the 2011 line I needed to pick a truck I want, to start the process. I was taken to the lot and shown 4 Rams. I picked the TRX4. We started all the paper work and got the ball rolling. They gave me $11,000 for my 2004 Dodge ram and $4,000 for my Chevy Suburban K1500 4X4. After working out all the numbers we came up with an amount to put down and $5,500 that would come to me.
About 5 days after the deal was done I asked about my $5,500 check. I was told it was only $5,000. I asked why the change and was told it was never going to come to me. I my forget some things but I know that was not true. Well after I got the truck I took it on base for the first time. I had to get a temporary pass. I filled it out as a 2011 Dodge Ram. The next day I was looking at the owners manual and was confused to see it was for a 2010. I called National Dodge to ask if I could get the manual that should have come with my 2011 Ram. Then I was told something that truly knocked me off me feet. The salesmen said "You got a 2010 man". Ok so that is one problem now to the lemon question.
The day I took the truck home the radio started going out after hitting small bumps in the road. I took it back and was told a new radio was put on order. As soon as the radio came in I took the truck in. It took most of the day. About 2 days later I had a problem with my A/C so I took it in. I was told the A/C control unit was put on order. After about 3 days of getting my Ram back with the A/C control module on order, my hazard lights stopped working. The next day my 120 volt plug on the dash also stopped working. I took the truck in to get this fixed. I was asked why not wait tell the A/C part comes in and do it all at once. I said the hazard lights is a safety feature. So I took it in again and got it back the next day. Now the left side running board is falling off and my A/C part is still on order.
I was called by someone at Chrysler about this matter. She asked me a few questions. I explained to her that if I turn around and sell this truck in a few years it will be worth less with all the mantance that has been done on it with under 2,000 miles on it. She said she is going to get me an extended warranty to 80,000 as compensation. I was ok with that. She told me she would call me the next day, that was Monday last week. I called Chrysler and no one knows who she is. The number she gave me is out of service. So now I'm going on a month, my Ram has been the shop 5 times and scheduled for another. I got blown off by Chrysler and left with a truck that should have been a 2011 but is a 2010 and it is falling apart. It's like every day there is a new rattle or tick in the eng.
What do I do? I think Dodge should take the truck back. From the day I got this Ram it has not performed as advertised.
If someone out there knows what I can do I beg you for the information. As of now this is my only transportation. I have a wife and 3 kids. It is very hard making time to take this truck in to get fixed so much.
Again, if anyone can help I would be very grateful. I am going to post my email and cell if anyone would like to email me or text me.
phrogs4eve4@charter.net Cell 910 378 6729
Thank you for your time
R.S.
Young G.W.
P.S. I still don't have my check