I have purchased my 04 Wrangler and 2012 Ram 1500 from Fair Oaks Chantilly Chrysler Jeep Dodge Ram. I feel I got as fare a shake as your going to get in NOVA from them. Admittedly, I am not a master negotiator when it comes to buying vehicles. Both times I drove away feeling like I had gotten a pretty good deal. The Ram was just purchased in June so I will have to let you know about their services department if/when the time comes. I modded my Jeep heavily from day one and never took it to the dealer for anything. I hope this helps.