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Suspension 3rd Gen Dodge Ram Suspension Problems and Questions


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  #1  
Old 04-16-2012, 02:28 PM
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Angry Expensive Lesson Learned

I posted in another thread (Front End Squeak) that I had a 2-man shop install a set of Bilstein 5100 Ride-Adjustable front shocks on my '08 Ram. I've had a small squeak in the front end since they were installed. I called him Friday he didn't seem real interested in looking at the pickup again.

Anyway...I dropped it off at another shop this morning, got a call about 3 hours later, and they told me both upper mounts were shot as well as both shocks. Apparently the previous shop didn't tighten the piston nut down all the way..it wallowed out the mount and screwed up the threads on the shock itself. So I've got a new set of shocks being over-nighted ($250). This is going to cost me right at $700 to fix when it's all said and done.

Needless to say I'm not real happy. I haven't called the guy who did the 1st install yet (I'm trying to calm down first) to let him know how bad he screwed up my pickup, but I'm betting he's not gonna do squat for me. Maybe it's a good thing he's not in the repair business anymore. I guess that's what I get for going cheap on the first install...you get what you pay for.

What would you guys do in my situation?
I don't know whether to go after him or move on and call it lesson learned.
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Old 04-16-2012, 02:38 PM
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Keep the ruined parts
Get a signed statement by the repair shop that fixed it, on the shops letterhead
Gather all the original repair invoices & go before Judge Judy

Of course you will have to give the bad mechanic a chance to make good on it first
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Old 04-17-2012, 07:26 PM
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Yep...I'm doing that. I already gave him a chance to fix the problem, but he pretty much told me to buzz off.

I found out today the lower control arm needs replaced because they (the 1st mechanic) screwed up the shock mount bushing removing the bolt and put it back together anyway without telling me...plus they replaced the stock bolt with a different sized, lower grade bolt and packed the inside of the bushing with red silicone to make up for the smaller bolt.

He will definitely be getting a call from me when the repairs are done. This could've been a very dangerous situation if that lower shock bolt would have snapped. Bad things would've happened.
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Old 04-18-2012, 08:14 PM
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Little update...got my pickup back today. The grand total was $1150 for parts and labor.

I talked to the 1st mechanic this afternoon, who basically said...not my problem. I offered to meet up to show him the old parts and see if we can come to an agreement to make this right, which he didn't want to do. So I told him I might have to turn to small claims court, in which he said "f-you, sue me, bring it on" (good business man).

Here are a few pics of the parts pulled off my pickup, taken at the shop.

Top mount with old shock still installed (Rt. front)



Top mount with shock removed (Rt. front)



Top of shock piston (notice the threads) (Rt. front)



Top mount with shock still installed (Lt. front)

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Old 05-04-2012, 03:45 PM
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I might be looking at a similar situation.

Got a small local shop to do the install since I thought it would be simple, and now I have an annoying squeaking. Didn't start right away though. Haven't fully assessed the problem yet.

Just key his car or do something which reflects the same amount he ripped you off.
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Old 05-05-2012, 12:17 PM
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Get it checked out soon. If there are some damaged parts...hopefully the shop will stand behind their work.

It'd take a lot of keying to make up for what he cost me...I was thinking about something with a fuse (jk).
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Old 05-05-2012, 02:19 PM
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Small claims court.....That's what I would do.
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Old 05-05-2012, 03:41 PM
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this i common problem in these trucks, bad design.
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Old 05-05-2012, 08:59 PM
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Quote:
Originally Posted by rdsabin View Post
Small claims court.....That's what I would do.
That's what I'm gonna do. Luckily I've got a couple of good buddies that are lawyers.
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Old 05-05-2012, 09:01 PM
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Quote:
Originally Posted by ProDodge View Post
this i common problem in these trucks, bad design.
What do you mean?

After having the new shocks installed correctly, I haven't had any problems.
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