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  #21  
Old 11-15-2012, 02:41 PM
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Update from me. Dealer did the driveability update, seemed to solve the problem they said. I got on the interstate and gave it till I got back to the base (about 10 miles). It CONSISTENTLY made the shudder happen at highway speeds whenever the throttle was released and pressed again. I turned around and went right back to the Dealer. Talked to Steve (Service Manager) and he and the tech came for a ride.

The tech felt it immediately and when we returned to the dealer, he emailed STAR and Chrysler. Tech apologized for not understanding what the complaint was on the Work order, they did not mention a shudder initially, only a nudging sensation. And he would recommend replacement of the converter a second time based off the test drive. Steve called me this morning and told me they placed a NEW torque converter (not re-manned) on order and will call me when the part comes in. This will be converter number 3.

For those with the noise who want their converter replaced because its annoying, I would recommend living with the noise...LOL what a hassle. At least my dealer is being fantastic about it, that makes the whole exprience much easier to live with.

Also, for those wondering, 2 converters, 3 rental cars, and several hours of diagnosis has all been free of charge so far.
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  #22  
Old 11-19-2012, 05:24 PM
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Well, my Dodge is getting a new torque converter on weds....fingers crossed.
First I was told that they have never heard of this, then it was "well, it's only happened in a small # of trucks".
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  #23  
Old 11-26-2012, 11:37 PM
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Well, I got the new converter installed on Thursday, service manager dropped the truck off at my house, truck sat all weekend and when I drove it to the job today the damn thing still shudders. They said they got it about 90% fixed and the converter just needs to break in. I figure its about 30% better and as for the break in, I can understand that but the truck has the exact same problem that I took it in for, so how is breaking it in going to make it go away. I'm starting to HATE this truck. Huge regret!
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  #24  
Old 11-27-2012, 12:31 PM
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ODD look at your work order paperwork...can you tell us what part numbr wan on the converter they pu in? im betting it was remanned.
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  #25  
Old 11-27-2012, 06:55 PM
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Ok folks, good news all around. First, I got a call at around 130pm today saying that my Ram was ready.

My service manager assured me that he drove it himself at highway speeds and the problem was indeed fixed. I took the rental back to enterprise, got a ride up to Tacoma Dodge, and had a chat with Steve M, my service manager. While we were talking, Steve got an email from STAR:

Quote:
Dealerships are wasting too much labor time and money replacing converters on 2009 and up Ram 1500's. We are issuing a mandate that all service departments order Part # RL051146AB instead of Part #R8051146AB when replacing converters on any Ram 1500 made between 1 September 2008 and 1 September 2011. The re-manufactured converters have an internal flaw that occurs in the rebuilding process. As such it is mandatory that all converters that are replaced in the year range specified be replaced with all-new parts using the part numbers provided. Any model year 2012 and higher Ram 1500's have a different converter and therefore should be unaffected.

This is to ensure the satisfaction of the customer, the quality of our products and the reputation of dealer service departments. It just works out better all around for everyone. We are working very closely with the powers-that-be right now to issue a TSB regarding this matter, So be sure to look for it in the coming weeks. Thank you.


Sincerely,

Mike XXXXXXX
-Director Dealer/Service Relations.

So, there you have it folks.

For what its worth, after a 40 mile drive tonight, my truck is fit as a fiddle. It now drives like it cost $42,000.
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  #26  
Old 11-27-2012, 07:53 PM
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Thanks ArmyofOne, that is great news as I have been putting it off simply because I hated the idea of them tearing into my tranny only to have it turn out the same or worse. I look forward to the TSB.. You the man...
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  #27  
Old 11-30-2012, 02:51 PM
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We found the problem with my tranny.
.Turns out I got water in it when I rescued a Ford.
Lesson learned.....let the Ford sink
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  #28  
Old 12-03-2012, 01:10 PM
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Quote:
Originally Posted by ArmyofOne View Post
Ok folks, good news all around. First, I got a call at around 130pm today saying that my Ram was ready.

My service manager assured me that he drove it himself at highway speeds and the problem was indeed fixed. I took the rental back to enterprise, got a ride up to Tacoma Dodge, and had a chat with Steve M, my service manager. While we were talking, Steve got an email from STAR:




So, there you have it folks.

For what its worth, after a 40 mile drive tonight, my truck is fit as a fiddle. It now drives like it cost $42,000.
Armyofone
It has been a week now and I would like an update on your truck. They put one of the remans in mine at 10k and mine was no different than before. You also speak of hwy speeds, did it not do it at low rpm city driving?
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  #29  
Old 12-03-2012, 11:33 PM
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so would the consensus be that if you just have the drone, live with it?
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  #30  
Old 12-06-2012, 07:00 AM
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Until (if?) they issue a TSB, I would say yes.
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